Seasonal Freight & Customer Service Associate

FashionUnited; Sterling Heights (MI); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Kohl's in Sterling Heights is seeking a store associate to deliver excellent customer service and support store operations, including freight processing, replenishment, and omni-channel fulfillment.

You will greet customers, assist with products and services, train new hires on brand standards, and support POS and service teams to create a fast, friendly shopping experience. Availability includes days, nights, weekends, and holidays.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor as necessary based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute all product protection standards.
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership.
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel.
• Other responsibilities as assigned.

Skills

Customer service

Communication

Multi-tasking

Flexible schedule

Job description

Kohl's in Sterling Heights is seeking a store associate to deliver excellent customer service and support store operations, including freight processing, replenishment, and omni-channel fulfillment.

You will greet customers, assist with products and services, train new hires on brand standards, and support POS and service teams to create a fast, friendly shopping experience. Availability includes days, nights, weekends, and holidays.