Seasonal Fashion Sales Advisor – Elevate Customer Experience

Hmgroup; Santa Clara (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discount

Job summary

H&M in Santa Clara is seeking a Sales Advisor dedicated to delivering excellent customer service and guiding shoppers through the store to actively sell our products. You will use fashion knowledge to provide customers with information for the best experience and contribute to garment care, presentation, and a tidy store environment.

You will engage customers, promote the Hello Member app, and support store targets while upholding H&M brand values in a collaborative team setting.

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App Hello Member & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools
• Support with opening and closing of the store

Job description

H&M in Santa Clara is seeking a Sales Advisor dedicated to delivering excellent customer service and guiding shoppers through the store to actively sell our products. You will use fashion knowledge to provide customers with information for the best experience and contribute to garment care, presentation, and a tidy store environment.

You will engage customers, promote the Hello Member app, and support store targets while upholding H&M brand values in a collaborative team setting.