Seasonal ERP Order Entry Specialist

Herff Jones; Indianapolis (IN); On-site; USD 22,000 - 31,000; Full time

Job summary

Herff Jones, based in Indianapolis, IN, is seeking an Order Entry Clerk to enter orders accurately and serve as a liaison with Customer Service and the admin team. You will ensure timely responses, support billing inquiries, and handle multi-channel customer interactions (email, phone, web portal, chat) as needed.

The role requires strong communication, ERP proficiency (Oracle), and solid MS Office skills. A Bachelor’s degree in Business is preferred, with experience in a high-volume environment

Qualifications

• Bachelor’s degree in Business preferred; work experience considered in lieu of degree.
• Experience in customer service or high-volume environments.
• Proficient with ERP systems (Oracle) and MS Office apps.
• Strong written and verbal communication; able to multitask.

Responsibilities

• Enter customer orders completely and accurately.
• Serve as liaison between Customer Service Agents and admin team.
• Respond to inquiries within service levels and manage multi-channel support (email, phone, web portal, chat).
• Support billing inquiries and research as needed.

Skills

Effective communication

Multitasking

Team collaboration

Education

Bachelor’s Degree - Business

Tools

Oracle ERP

Microsoft Office (Outlook, Excel)

Job description

Position Title: Order Entry Clerk

Location: Indianapolis, IN

Starting Pay for position:$19

JOIN OUR TEAM!

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Your Opportunity:

As anOrder Entry Clerk, you will play an integral part inensuring customer orders are entered completely & accurately.You will also serve as a liaison between CustomerService Agentsand other members of the administrative support team.TheOrder Entry ClerkensuresthatCustomer Service Agents addresscustomer inquiries within the stated service levels;Order Entry Clerk does this by ensuring they aretimelyin their responses to their coworkers at all times. TheOrder Entry Clerkwill provide overall customer support focusing on administrative duties, research,and billing inquiries.In addition,theOrder Entry Clerkwillbe responsible forsome multi-channel customersupport(email, phone, web portal/ ticketing system, chat)as well as order entry,as business needsdictate.

What You’ll Bring to the Table:

• Understand who we are at Herff Jones, and why customers come to us
• Gain a high-level understanding of the flow of products and processes
• Build relationships withCustomer Service Agents andunderstandtheir needsas it relates to your role
• Become proficient in performing basic operations in our ERP system (Oracle) independently
• Operate independently and serve as a subject matter expert
• Demonstratedability to navigate ERP system (Oracle) for basic and advanced tasks, to meet or exceedcustomerneed dates

Core Activities:

• Support the company’scommitmenttoon-time delivery by providing order entry support

• Build relationship withCustomer Service Agentsto support the needs of our customers

• Maintain positive and professional communication and working relationships with Customers,ISPsand all Personnel;this includes being responsive and doing a quick turnaround on questions or concerns from the customers,ISPsand internal personnel

• Provide administrativeassistancetoCustomer Service Agents in the Regions as requested

Success Indicators:

• Proven success, effectively communicating acrossdifferent parts& levels of an organization, balancing empathy & kindness with efficiency

• Previoussuccess in Customer Serviceor otherhigh-volumeenvironments

• Proven ability to communicateeffectively: listening, writing, and verballyto meet product delivery deadlines

• Moderate to advanced skills with Microsoft Office(Outlook email, Excel arerequired)and learning new systems/technology

• Becausesome work is processed manually, being willing to work outside of digital toolsets

• Demonstrate success managing multipletickets &tasks at a time while payingcloseattention to detail

• Demonstrate success effectively handling a large combined multi-channel ticket volume

• Work in a team environmentwith a positive attitudeandperformother tasks as assigned to meet the team’s overall delivery goal

Education / Certifications Required:

• Bachelor’s Degree-Business, preferred.
• Work experience in lieu of degree considered

Physical Requirements:

• Daily activity includes but is not limited to lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting.
• Reading, communication, math.
• Working at a computer for extended periods of time.
• Ability to regularly lift/move up to 50lbs.
• Noise level in the work environment is usually moderate to above

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.