Seasonal Customer Service

Herff Jones; Arcola (IL); On-site; USD 25,000 - 26,000; Full time

Job summary

Herff Jones is seeking a Seasonal Order Entry Clerk to join the Customer Service team in Arcola. The role entails entering, reviewing, and processing orders for manufacturing apparel products, ensuring accuracy before submission.

Shift is Monday–Friday 7:30am–4:00pm with overtime during peak season and occasional Saturdays. Ideal candidates have strong Excel and MS Office skills, good communication, and keen attention to detail.

Qualifications

• High School diploma or equivalent, associate degree preferred.
• One year of data entry experience preferred.
• Strong computer skills and ability to use MS Office.

Responsibilities

• Enter, review, and process orders from customers and bookstores.
• Input order details into the business system and verify accuracy.
• Send orders to internal teams to resolve questions and obtain missing information.
• Organize paperwork, manage files, and keep office stocked with supplies.
• Assist with scanning, filing, and handling mailings.

Skills

Data entry

Excel

MS Office

Communication

Attention to detail

Teamwork

English reading

Education

High School diploma

Associate degree preferred

Tools

Microsoft Excel

Microsoft Office

Job description

Position Title: Seasonal Customer Service

Location: Arcola

Starting Pay for position: $18-19

JOIN OUR TEAM!

About Herff Jones

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

What You’ll Be Doing On A Daily Basis

The Herff Jones Cap and Gown team is looking for Seasonal Order Entry Clerk to join our Customer Service team (Winter Grad is October - January; Spring Grad is January - April). This position is responsible for creating paperwork needed to fulfill sales orders submitted for manufacturing apparel products and other job duties as assigned. This includes verifying, updating, and correcting custom apparel orders, product items, and manufacturing paperwork to ensure accuracy.

Shift: Monday-Friday 7:30am-4:00pm; Overtime is mandatory during peak season (March-May) and includes Saturdays.

Reporting To The Customer Service Supervisor, You Will Enter, Review, And Process Orders In a Timely Manner. Attention To Detail Is Necessary As We Want All Orders To Be Complete And Correct Before Sending Up To Be Manufactured. This Can Be Accomplished Through The Following

• Review, enter, and process orders received from individual customers, sales professionals, and bookstores in accordance with policies and guidelines for product, price, and commission sales.
• Input sales order details into the business system, verify its accuracy by comparing the business system against the order paperwork submitted utilizing various check lists, tracking sheets, and price computation forms.
• Send orders to customer service representatives, inside sales professionals, and various company personnel to resolve questions and retrieve missing information.
• Assist with organizing paperwork, business system projects, building collateral orders, and keeping the office stocked with supplies.
• Collect paperwork, scanning, filing, and handles customer and/or sales professional mailings, and other duties assigned.
• Learn aspects of team members’ job duties to give a helping hand when they are away.

What You’ll Bring To The Table

• Strong computer skills, specifically Microsoft Office and account management software
• Skill with Microsoft Office (specifically excel) and learning new systems/technology with understanding some work is processed manually.
• Effective problem-solving skills, capable of maintaining composure and a positive attitude in demanding circumstances.
• Proven ability to communicate professionally through email and interpersonal communications.
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and attention to detail skills.
• A positive attitude with a focus on learning the complete product cycle to better service the customer.
• Ability to read and comprehend English.

Education / Certifications Required

• High School diploma or equivalent, associate degree in related field preferred.
• One year of data entry experience preferred.

Physical Requirements

• Lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting of the arms, legs, wrists, shoulders, hands, and back.
• Prolonged periods sitting at a desk and working on a computer.
• Reading, communication, simple math.
• Be able to regularly lift/move up to 25lbs.
• Noise level in the work environment is usually moderate to above moderate.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.