Seasonal Dock Hand at Thompson Boat Center

Guest Services Inc; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

Guest Services, Inc. seeks energetic Dock Hand for Thompson Boat Center (2026 Season). Seasonal, part-time role, requiring weekend availability and summer holidays. Duties include assisting docking, ensuring guest safety, maintaining cleanliness, and delivering excellent customer service in an outdoor boating environment.

CPR/First Aid certification is required, with training provided on hire. You must be prepared to work outdoors, stand for long periods, and lift up to 50 lbs as needed.

Qualifications

• Partial high school education required; HS diploma or GED preferred.
• Strong customer service and friendly professional demeanor.
• Clear communication with guests and coworkers.
• CPR/First Aid Certification required (training available).

Responsibilities

• Maintain safe boating area and follow procedures.
• Assist with docking and helping customers on/off rental equipment.
• Rinse/wash rental equipment and maintain boathouse areas.
• Provide first aid/CPR as needed and direct issues to supervisor.
• Issue receipts and handle transactions accurately.

Skills

Customer service

Safety awareness

Teamwork

Communication

Swimming or PFD use

Reliable and punctual

Education

Partial high school education

HS Diploma or GED preferred

Tools

POS system

Job description

Compensation Amount: 18.40 USD Hourly Job Summary: Seasonal Dock Hand – Thompson Boat Center (2026 Season) Managed by Guest Services, Inc. Thompson Boat Center is now hiring energetic and dependable Dock Hands for the 2026 boating season (August–November). We are open 7 days a week. This is a part-time, seasonal position, and all staff must be available to work at least one weekend day as well as summer holidays. If you enjoy working outdoors, being around the water, and providing excellent guest experiences, this is a great opportunity to join our All-Star Team!

Job Summary

The Dock Hand is responsible for supporting all boathouse services and operations by ensuring guest safety, maintaining dock cleanliness and organization, providing excellent customer service, and assisting guests safely in and out of boats. This role requires strong teamwork, attention to safety, and a positive attitude while working in a fast-paced, outdoor environment.

Essential Functions

• Maintaining a safe environment at the boating area, following appropriate procedures and guidelines.
• Assist with docking of boats and safely help customers on and off rental equipment.
• Keep a lookout on the water
• Rinsing / washing rental equipment
• Boathouse maintenance such as cleaning, weeding, removing trash, organizing, and ordering supplies.
• Maintain cleanliness of bathrooms, locker rooms, and gym
• Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager.
• Provide First Aid & CPR to guests if needed
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain awareness of safety issues and report them immediately to your manager.
• Assist with securing company property, boats, and equipment at opening and closing.
• Any other duties required or requested by your Supervisor or Manager.

Skill and Knowledge Requirements

• Partial high school education required; High School Diploma or GED preferred.
• Strong customer service skills and a friendly, professional demeanor.
• Ability to communicate clearly and effectively with guests and coworkers.
• Ability to recognize problems and communicate them promptly to management.
• Must be able to swim or be willing to wear a personal flotation device (PFD) while on duty.
• CPR/First Aid Certification required (training available upon hire).
• Reliable, punctual, and able to work independently and as part of a team.
• Comfortable working in a fast-paced, outdoor environment.

Physical and Mental Requirements

• Ability to stand and move for extended periods throughout the workday.
• Frequent bending, reaching, lifting, carrying, pushing, and pulling.
• Ability to lift and carry: up to 25 lbs regularly, 30-35 lbs frequently, up to 50 lbs occasionally
• Ability to extend arms above shoulder height
• Ability to climb steps regularly
• Frequently working in wet, slippery, hot, humid, and outdoor conditions.
• Frequent hand immersion in water.
• Ability to withstand temperature extremes and inclement weather.
• Ability to read, write, speak, and understand English clearly for safety and customer service purposes.
• Physical presence on-site is essential to perform job duties.

Equipment Used

• Boats and related equipment (lines, anchors, life jackets, binoculars, etc.)
• Cleaning supplies
• Point-of-sale system
• Typical office equipment (computer/laptop, phone system)
• Safety equipment (First Aid kits, radios)

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States.

Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.