Dock Hand - Willow Beach

Guest Services Inc; Willow Beach (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Guest Services, Inc. is seeking a Marina Dockhand to support marina services, quality control, and cash handling procedures. The role involves maintaining a safe dock area, assisting boaters with fueling, pumping out boats, docking boats, and ensuring accurate cash transactions.

Candidates should have basic education, strong customer service skills, and be able to communicate in English. CPR/First Aid certification is preferred and the position requires outdoor work in varied conditions.

Qualifications

• Partial High School education or High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities and willingness to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Must be able to swim or wear a flotation device on duty.
• CPR/First Aid Certification.

Responsibilities

• Fuel boats following safety procedures.
• Pump out boats.
• Maintain marina maintenance including cleaning and organizing.
• Provide excellent customer service and direct issues to supervisor.
• Assist with docking of boats.
• Handle cash, issue receipts and process refunds accurately.
• Maintain cash register and awareness of safety issues.

Skills

Customer service

Communication

English literacy

Swimming

Education

High school diploma

GED equivalent

Job description

Compensation Amount: 16.00 USD Hourly

Job Summary

The Marina Dockhand is responsible for assisting with all marina services offered, quality control, and cash handling procedures; maintains a clean and safe dock area, assists boaters with fueling, and secures guests’ boats.

ESSENTIAL FUNCTIONS

• Fuel boats while maintaining a safe environment, following appropriate procedures and guidelines.
• Pump out boats.
• Maintain Marina maintenance, such as cleaning, weeding, removing trash, organizing, and ordering supplies.
• Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager.
• Assist with docking of boats.
• Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Must be able to swim or be willing to wear personal flotation device while on duty.
• CPR/First Aid Certification.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day.
• Climbing steps regularly.
• Working in wet and slippery conditions.
• Frequently working in an outdoor, hot, and damp environment.
• Frequently immerses hands in water.
• Withstanding temperature extremes in outdoor environments and inclement weather.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• All dock equipment and materials (gas pump, boats, ropes, anchors, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.