Seasonal Customer Service Representative - Northampton/Amherst, MA

Enterprise Mobility; Northampton (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) retirement plan with company/em

Job summary

Enterprise Mobility in Massachusetts is seeking a Seasonal Customer Service Representative to provide friendly, efficient service and support the rental process. The role includes handling reservations, explaining terms, vehicle features, and additional services to ensure a positive customer experience.

The position runs from mid May 2027 through October 31, 2027 (up to 180 days) with a 40-hour work week. Benefits include employee discounts and a 401(k) retirement plan with company match.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Valid US driver's license with ≤2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol conviction in past 5 years.
• At least 6 months of prior customer service experience.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Explain rental terms, vehicle features and optional protections.
• Offer directions and local information to customers.
• Answer calls for reservations, quotes, and questions.
• Place outgoing calls for callbacks and other assigned tasks.
• Assess rental condition upon return and notify management of issues.
• Pursue on-the-job training and company-sponsored classroom training.

Skills

Customer service

Basic PC skills

Microsoft Office

Education

High School Diploma or GED

Job description

Overview

The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The seasonal employment window will begin in mid May 2027, will end on or before October 31, 2027, and cannot exceed a total of 180 days.

This position pays $19.00/ hour and is located in one of our offices in the Northampton/Greenfield/Amherst, MA areas.

Additional benefits include:

• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match

Multiple schedules are available, inclusive of weekends and holidays. We are hiring for full time (40 hours/week) schedule. Schedules to be discussed during the interview process.

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business at careers.enterprise.com

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or GED required
• Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
• No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
• Must have at least 6 months of prior customer service experience
• Must have a basic level experience and understanding of a PC and Microsoft Office products
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.