Seasonal Customer Service Representative - Waterbury/Watertown/Naugatuck, CT

Enterprise Mobility; Waterbury (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) retirement plan with company

Paid Time Off

Job summary

Enterprise Mobility in Waterbury, CT is seeking a Seasonal Customer Service Representative to greet customers, explain rental terms, and offer optional protection products and services to ensure a smooth rental experience.

The role supports the rental process, handles inquiries by phone and in person, and works a full-time schedule of 40 hours per week across weekends and holidays. This seasonal position runs mid-May 2027 through October 31, 2027, for up to 180 days.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• US driver's license with clean record in past 3 years.
• Minimum 6 months of prior customer service experience.
• Authorized to work in the United States.

Responsibilities

• Greet customers in a friendly, professional manner.
• Explain rental terms, vehicle features, and optional products.
• Assist with directions, local information, and service inquiries.
• Handle reservations, rate quotes, and general questions by phone or in person.
• Assist with returns and assess vehicle condition on return.
• Report any vehicle or customer issues to management.
• Engage in ongoing learning and training opportunities.

Skills

Customer service

PC basics

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The seasonal employment window will begin in mid May 2027, will end on or before October 31, 2027, and cannot exceed a total of 180 days.

This position pays $19.00/ hour and is located in one of our offices in the Waterbuey/Watertown/Naugatuck, CT area.

Additional benefits include:

• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match.
• Paid Time Off - earn 1 hour of PTO for every 30 hours worked, which will be available to use after 120 cumulative days with the company.

Multiple Schedules are available, inclusive of weekends and holidays. We are hiring for full time (40 hours/week) schedule. Schedules to be discussed during the interview process.

As you are considering a positionwith Enterprise Mobility, we invite you to learn more about our business at careers.enterprise.com

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or GED required
• Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
• No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
• Must have at least 6 months of prior customer service experience
• Must have a basic level experience and understanding of a PC and Microsoft Office products
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.