Seasonal Customer Service Representative - Crowley Energy

Crowley Energy Main Street Fuel; Brunswick (ME); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) retirement plan

Paid weekly

Uniforms and boot allowance

Fuel/service discounts

Job summary

Crowley Energy in Brunswick, ME is seeking a Seasonal Customer Service Representative to handle inbound calls, assist walk-in customers, and perform basic clerical tasks while upholding our service standards. The role requires good communication, accuracy, and the ability to adapt to a dynamic environment; prior customer service or call center experience preferred, with a HS diploma.

Compensation includes $17–$26 per hour plus commission and benefits.

Qualifications

• One year of previous customer service experience preferred.
• Call Center experience a plus.
• High school diploma or equivalent preferred.

Responsibilities

• Courteously answer incoming calls and assist walk-in customers.
• Utilize the ADDS E3 system for customer accounts and logs.
• Perform clerical tasks: inventory control, AP/AR, data entry, price changes, payments, deposits.
• Develop knowledge of all departments, products, services and schedules.
• Participate in annual market objectives and promotions.
• Cross-train and assist other office staff as needed.
• File, copy, and shred documents as required.
• Experience in customer service and/or call center is preferred.

Skills

Customer service

Call center

Clerical tasks

Education

High school diploma or equivalent

Tools

ADDS E3 system

Job description

Seasonal Customer Service Representative - Crowley Energy

Job Category: Office

Requisition Number: SEASO006874

• Full-Time

Locations

Showing 1 location

Description

This is a Seasonal role at our Crowley Energy location in Brunswick, ME.

Join Our Team - Find Your Future!

$17–$26 an Hour Depending on Experience - Plus Commission!

Position Summary:

Performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Crowley Energy ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participates in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.
• Previous Customer Service Representative experience preferred, Call Center experience a plus!

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

You will be eligible for the following benefits, among many others:

• Competitive Medical/Dental/Vision plans for full-time, and eligible part-time and seasonal employees
• A generous paid time off plan designed to be flexible and give employees options in how to spend their total available time off
• 401(k) retirement plan with company match and additional after-tax savings options, subject to eligibility criteria
• Uniforms for positions that require them and a safety work boot allowance up to $200 per 12 month period
• A discounted price for fuel oil, propane and service work for your own personal use at your principal and/or seasonal residence

Other Tasks:

Assist with special projects and other work-related duties as assigned.

Experience:

One year of previous customer service experience including computer work is preferred

Other Attributes Required:

• Good communication and listening skills
• Accuracy, organization, and attention to detail
• Ability to work in a dynamic environment without distraction
• Courteous demeanor and professional appearance
• Flexibility to work seasonal overtime
• Trouble shooting skills – within and between departments
• The ability to adapt to change

Education:

A high school diploma or equivalent is preferred.

Contacts:

This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative-Seasonal also cooperatively works with other employees and interacts with other departments.

Decisions Made:

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations:

The main safety concern relates to proper ergonomics while working at a video display terminal.

Equipment Used:

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

• The position requires frequent sitting and some standing.
• There is frequent use of the fingers to write, input data into a computer system, and handle paperwork
• There is frequent communication involving both speaking and listening in person and over the telephone

Weight or Force Moved:

There is rarely a need to lift or move an object weighing more than 10 pounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.