Seasonal Customer Service Rep – On-Site, Matawan (Mon-Fri)

PeopleShare by PROMAN; South River (NJ); On-site; USD 28,000 - 29,000; Full time

Job summary

PeopleShare by PROMAN is hiring a Seasonal Customer Service Representative to support a museum's retail and e-commerce operations in a fast-paced environment. The role involves assisting customers by phone, email, and other channels, and processing orders and refunds.

This is an on-site position in Matawan, NJ, with a schedule Monday–Friday 9am–5pm. The contract is seasonal with mandatory Black Friday shifts and a December 5 overtime day. Strong attendance is essential.

Qualifications

• 1-2 years of customer service, call center, retail, or related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with Email, Google Docs, and Microsoft Excel.
• Experience with Shopify, Zendesk, Teamwork, or other order management systems is a plus.
• Strong organizational skills and attention to detail.
• Professional demeanor and customer-focused attitude.

Responsibilities

• Assist customers with product, order, and account inquiries via phone, email, and other communication channels.
• Provide order status updates, order modifications, purchase history, and account information.
• Resolve customer concerns, complaints, and product-related questions in a professional and timely manner.
• Process refunds, exchanges, replacements, and promotional coupon transactions.
• Build strong customer relationships through exceptional service and effective communication.
• Stay informed on product inventory, promotions, exhibitions, and events.
• Ensure all customer transactions are accurately completed and documented.
• Collaborate with team members to maintain a positive customer experience.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Excel

Google Docs

Attention to detail

Teamwork

Tools

Shopify

Zendesk

Teamwork

Job description

PeopleShare by PROMAN is hiring a Seasonal Customer Service Representative to support a museum's retail and e-commerce operations in a fast-paced environment. The role involves assisting customers by phone, email, and other channels, and processing orders and refunds.

This is an on-site position in Matawan, NJ, with a schedule Monday–Friday 9am–5pm. The contract is seasonal with mandatory Black Friday shifts and a December 5 overtime day. Strong attendance is essential.