Seasonal Customer Service Associate - Volunteer Coach

Samaritan's Purse; Coppell (TX); On-site; USD 23,000 - 32,000; Part time

Job summary

Samaritan's Purse in Coppell, TX is seeking a Customer Service Associate to join the Operation Christmas Child team. This on-site role involves welcoming and coaching volunteers, processing shoebox gifts, and ensuring a positive volunteer experience.

You will work with dedicated staff and volunteers to move hundreds of gifts through the OCC workflow and support donation and merchandise activities during the seasonal period.

Qualifications

• Excellent customer service skills.
• Volunteer management experience preferred.
• Ability to multi-task in a fast-paced environment.
• Willingness to work with volunteers and staff in OCC programs.

Responsibilities

• Welcome, train, and coach volunteers to process OCC shoebox gifts.
• Greet and register volunteers; orient them to the processing center.
• Place volunteers at OCC tables with a friendly, Christ-like approach.
• Document Gifts-In-Kind donations and support inventory processes.
• Promote merchandise sales and maintain accurate inventory records.

Skills

Customer service

Volunteer management

Multi-tasking

Communication

Team coaching

Tools

Volunteer management system

Job description

Samaritan's Purse in Coppell, TX is seeking a Customer Service Associate to join the Operation Christmas Child team. This on-site role involves welcoming and coaching volunteers, processing shoebox gifts, and ensuring a positive volunteer experience.

You will work with dedicated staff and volunteers to move hundreds of gifts through the OCC workflow and support donation and merchandise activities during the seasonal period.