Seasonal Customer Service Team | $20 Per Hour | Coppell, TX

Samaritan's Purse; Coppell (TX); On-site; USD 23,000 - 32,000; Part time

Job summary

Samaritan's Purse in Coppell, TX is seeking a Customer Service Associate to join the Operation Christmas Child team. This on-site role involves welcoming and coaching volunteers, processing shoebox gifts, and ensuring a positive volunteer experience.

You will work with dedicated staff and volunteers to move hundreds of gifts through the OCC workflow and support donation and merchandise activities during the seasonal period.

Qualifications

• Excellent customer service skills.
• Volunteer management experience preferred.
• Ability to multi-task in a fast-paced environment.
• Willingness to work with volunteers and staff in OCC programs.

Responsibilities

• Welcome, train, and coach volunteers to process OCC shoebox gifts.
• Greet and register volunteers; orient them to the processing center.
• Place volunteers at OCC tables with a friendly, Christ-like approach.
• Document Gifts-In-Kind donations and support inventory processes.
• Promote merchandise sales and maintain accurate inventory records.

Skills

Customer service

Volunteer management

Multi-tasking

Communication

Team coaching

Tools

Volunteer management system

Job description

Demonstrate Biblical Integrity

Location: Coppell, TX, United States

Job ID: 17642

Date Posted: Sep 14, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking a Customer Service Associate to join our Operation Christmas Child team in Coppell, TX. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

Team Coach

We are hiring for the following Customer Service positions: Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.

Greeter Team

Greet and register volunteers serving using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.

Floor Coordinator

Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.

Gifts-In-Kind Team

Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area.

Gear Store

Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.

Parking Team

Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.

Drop-off Coordinator

Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors.

Volunteer Placer

Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

In the role of a Customer Service Associate, you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Work side by side with employees and volunteers to take the love of Jesus to children all around the world
• Play an integral part in the processing of over 12 million shoebox gifts
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts
• Other duties as assigned

What are the qualifications?

• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills
• Ability to multi-task
• Volunteer management experience preferred

What are the benefits?

Samaritan's Purse is proud to offer a competitive benefits package, including:

Domestic Associate

• 401(k) retirement savings plan, when eligible

Type: Associate/Temporary

Department: Operation Christmas Child

Language Requirement: English

Pay rate/salary: $20 per hour

Employment timeframe: Mid-November to Mid-December

Shifts: 1st Shift 7:45 am 3:45 pm; 2nd Shift 2:45 pm - 10:30 pm