Seasonal Customer Service Assistant

Fairytale Brownies, Inc.; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Fairytale Brownies, Inc. in Phoenix seeks a Customer Service Associate to support order confirmations, respond to emails and voicemails, and assist the Shipping Team. The role includes logging orders, obtaining missing information, and handling data entry tasks in a fast-paced environment.

Candidates should have at least one year in customer service, strong communication and phone skills, and the ability to work collaboratively while maintaining accurate records and invoicing support.

Qualifications

• Minimum one year of customer service experience with clear verbal and excellent written communication.
• Strong phone skills for handling inquiries and orders.
• Professional and enthusiastic in delivering excellent customer service.
• Basic PC skills in a Windows environment.
• Flexibility to work additional hours as needed.
• Ability to work in a collaborative, team-oriented environment.

Responsibilities

• Responds to service emails and Bizrate.
• Follows up with FedEx on address corrections.
• Serves as the point of contact for the Shipping Team.
• Confirms orders by phone and email, logs orders, and obtains missing order information.
• Performs data entry.
• Processes and proofs all orders, including internet orders and outsourced call center orders.
• Responds to messages on the customer service voicemail system and all related correspondence.
• Troubleshoots customer problems and special requests, including tracking packages and invoicing.
• Maintains and updates the customer database with new information and mailing lists.
• Performs administrative work to maintain an organized customer service center.

Skills

Customer service

Verbal communication

Written communication

Phone skills

Data entry

Job description

• Follows up with FedEx on address corrections.
• Serves as the point of contact for the Shipping Team.
• Confirms orders by phone and email, logs orders, and obtains missing order information.
• Processes and proofs all orders, including importing and processing internet orders and orders from the outsourced call center.
• Responds to messages on the customer service voicemail system, as well as all service faxes, emails, letters, and correspondence.
• Troubleshoots customer problems and special requests, including tracking packages, faxing or mailing invoices, reships, and quality follow-up calls.
• Performs customer callbacks for declined credit cards and completes any necessary follow-up.
• Maintains and updates the customer database by entering new customer information, catalog requests, mailing lists, and email addresses.
• Requires accurate typing, spelling, and grammar skills.
• Sorts all incoming mail and distributes it to the appropriate mailboxes.
• Performs necessary administrative work to maintain an organized and functional customer service center, including invoicing, faxing, quote preparation, filing, stocking, special projects, and document shredding.
• Contributes to maintaining a safe work environment at all times.
• Contributes to the team effort by assisting in other departments as needed.
• Performs all duties to the best of one's ability and with the utmost integrity, honesty, and efficiency.

Duties

• Responds to service emails and Bizrate.
• Follows up with FedEx on address corrections.
• Serves as the point of contact for the Shipping Team.
• Confirms orders by phone and email, logs orders, and obtains missing order information.
• Performs data entry.
• Processes and proofs all orders, including importing and processing internet orders and orders from the outsourced call center.
• Responds to messages on the customer service voicemail system, as well as all service faxes, emails, letters, and correspondence.
• Troubleshoots customer problems and special requests, including tracking packages, faxing or mailing invoices, reships, and quality follow-up calls.
• Performs customer callbacks for declined credit cards and completes any necessary follow-up.
• Maintains and updates the customer database by entering new customer information, catalog requests, mailing lists, and email addresses.
• Requires accurate typing, spelling, and grammar skills.
• Sorts all incoming mail and distributes it to the appropriate mailboxes.
• Performs necessary administrative work to maintain an organized and functional customer service center, including invoicing, faxing, quote preparation, filing, stocking, special projects, and document shredding.
• Contributes to maintaining a safe work environment at all times.
• Contributes to the team effort by assisting in other departments as needed.
• Performs all duties to the best of one's ability and with the utmost integrity, honesty, and efficiency.

Requirements

• Minimum one year of customer service experience, with clear verbal communication and excellent written communication skills.
• Strong phone skills.
• Professional and enthusiastic interest in providing excellent customer service.
• Basic PC skills in a Windows environment.
• Flexibility to work additional hours as needed.
• Ability to work in a collaborative, team-oriented environment.

Fairytale Brownies is an Equal Opportunity Employer

Fairytale Brownies is an Equal Opportunity Employer

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