Seasonal Customer Service and Support Representative

Rally House; Lenexa (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Store discount

Flexible PTO

401k match

Parental leave

Paid holidays

Development opportunities

Job summary

Rally House in Lenexa, KS is hiring a Customer Service and Support Representative I to assist external and internal customers. You will handle product inquiries, order updates, and process orders with a focus on accuracy and efficiency.

The role supports both customer and store teams, with opportunities to train new staff and improve service processes as we grow our nationwide footprint. Expect a collaborative, fast-paced environment.

Qualifications

• 1+ year of experience in Rally House store, retail environment, or call center.
• Experience using customer service software, databases, or related tools.
• Excellent verbal and written communication skills.

Responsibilities

• Answer chats and calls from customers and provide prompt, polite service.
• Research and resolve order or shipping issues and update customers on status.
• Assist store employees with product questions and order information.
• Help train new hires on store and customer service processes.

Skills

Customer service

Communication

Store operations

Attention to detail

Order processes ISPU/DS

Tools

Customer service software

Job description

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth!Job DescriptionThe Customer Service and Support Representative I will support both external and internal customers by assisting with product inquiries, providing order status updates, and answering questions related to customer purchases. This role requires a strong sense of urgency and a commitment to delivering excellent customer service. This position will primarily focus on either customer or store support responsibilities while also assisting the other area during high-volume periods.ResponsibilitiesCustomer Support ResponsibilitiesAnswer chats and calls from customersServe as the first point of contact for Rally House customers and maintain a prompt, polite, and professional demeanor in all interactionsResearch and resolve customer order or shipping issuesCancel line items or orders per customer requestAssist customers through the purchasing process when neededProvide best-in-class customer service to ensure a positive customer experienceStore Support ResponsibilitiesAnswer chats and calls from Rally House store employeesResearch and provide answers to order and product-related questionsCapture data from each interactionReport inventory discrepancies or product issues identified by store employeesWork with the Store Support Supervisor to ensure trending information or store-level issues are communicated to the appropriate teamsAssist management with training new hires on store support functions when requiredSkills and KnowledgeAbility to provide outstanding customer service via phone and chat, Excellent verbal and written communication skills, Knowledge of Rally House store operations, with prior in-store experience preferred, Takes initiative and delivers results with a high degree of accuracy and attention to detail, Understanding of order processes, including ISPU (In-Store Pickup) and DS (Direct Ship) ordersQualificationsAble to work weekdays, Saturdays, Sundays, and potentially evenings as neededProven customer service experience1+ year of experience in a Rally House store, retail environment, or call center preferred1+ year of experience using customer service software, databases, or related toolsPhysical RequirementsAbility to operate a computer, keyboard, mouse, and other standard office equipmentAble to clearly view and read information on a computer screenOccasionally lift or move items up to 15 poundsPay Range$18.00 - $20.00