Seasonal Customer Service and Support Representative

Rally House; Kansas; Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Store discount

Flexible PTO

401k match

Parental leave

Paid holidays

Development opportunities

Descripción de la vacante

Rally House in the United States is seeking a Customer Service and Support Representative to be the first point of contact for customers and store teams. You will handle chats and calls, assist with order processing, and resolve shipping issues to ensure a positive shopping experience.

Qualified candidates will have strong communication skills, retail or call center experience, and the ability to work a varied schedule including weekends.

Formación

• 1+ year of customer service experience in retail, store or call center.
• Ability to work weekdays, weekends and possibly evenings.
• Proficient in order processing including pickup and shipping options.

Responsabilidades

• Answer chats and calls from customers.
• Be the first point of contact and maintain a professional demeanor in all interactions.
• Research and resolve order or shipping issues.
• Assist store employees with product and order inquiries.
• Train new hires on store support functions when required.

Conocimientos

Customer service

Communication skills

Order processing knowledge

Attention to detail

Herramientas

CRM software

Databases

Descripción del empleo

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers.

Job Description

The Customer Service and Support Representative

Customer Support Responsibilities

• Answer chats and calls from customers
• Serve as the first point of contact for Rally House customers and maintain a prompt, polite, and professional demeanor in all interactions
• Research and resolve customer order or shipping issues
• Cancel line items or orders per customer request
• Assist customers through the purchasing process when needed
• Provide best-in-class customer service to ensure a positive customer experience

Store Support Responsibilities

• Answer chats and calls from Rally House store employees
• Research and provide answers to order and product-related questions
• Capture data from each interaction
• Report inventory discrepancies or product issues identified by store employees
• Work with the Store Support Supervisor to ensure trending information or store-level issues are communicated to the appropriate teams
• Assist management with training new hires on store support functions when required

Skills and Knowledge

• Ability to provide outstanding customer service via phone and chat, Excellent verbal and written communication skills, Knowledge of Rally House store operations, with prior in-store experience preferred, Takes initiative and delivers results with a high degree of accuracy and attention to detail, Understanding of order processes, including ISPU (In-Store Pickup) and DS (Direct Ship) orders

Qualifications

• Able to work weekdays, Saturdays, Sundays, and potentially evenings as needed
• Proven customer service experience 1+ year of experience in a Rally House store, retail environment, or call center preferred 1+ year of experience using customer service software, databases, or related tools

Physical Requirements

• Ability to operate a computer, keyboard, mouse, and other standard office equipment
• Able to clearly view and read information on a computer screen
• Occasionally lift or move items up to 15 pounds

Pay Range

$18.00 - $20.00

We're fans, just like you! In order to provide customers with the best experience possible, we hire team members who share the same passion for sports as our customers. We encourage our team members to show their team spirit, so customers feel welcome to strike up a conversation about their favorite team, the latest game or even their favorite rivalry! We want to be more than just another sports store, and our team members help us stand apart from the competition.