Seasonal Customer Service Advocate for County Residents

Allegheny County Treasurer's office; Pittsburgh (Allegheny County); On-site; USD 23,000 - 33,000; Part time

Job summary

Allegheny County Treasurer’s Office seeks a Customer Service Representative to deliver exceptional support to residents and taxpayers in a professional, courteous manner. The role requires empathy, patience, and solid knowledge of programs such as Homestead and Senior Tax Relief, with a focus on accurate information and friendly service.

This seasonal, fixed-term position runs 4–6 months with no path to permanent placement.

Qualifications

• High School Diploma or equivalent.
• 1-3 years’ experience in Customer Service experience preferred.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Answering incoming phone calls and/or chat messages quickly and professionally.
• Assisting Allegheny County residents by providing accurate information or transferring inquiries to the appropriate departments.
• Printing, mailing, and emailing bills, receipts, and other documents.
• Understanding and explaining tax bills, assessments, and refunds.
• Researching Government programs to provide residents with up-to-date information.
• Navigating Government systems to locate and update resident information.
• Identifying when inquiries need escalation to supervisors or specialized departments.
• Providing step-by-step guidance to residents on how to access online services or complete required forms.
• Supporting team members by sharing updates on policy changes, system updates, or frequently asked questions.

Skills

Customer service

Phone support

Communication

Typing

Microsoft Office

Education

High School Diploma

Job description

Allegheny County Treasurer’s Office seeks a Customer Service Representative to deliver exceptional support to residents and taxpayers in a professional, courteous manner. The role requires empathy, patience, and solid knowledge of programs such as Homestead and Senior Tax Relief, with a focus on accurate information and friendly service.

This seasonal, fixed-term position runs 4–6 months with no path to permanent placement.