Seasonal Customer Experience Specialist - Nordstrom Local Santa Monica

Nordstrom Inc; Los Angeles (CA); Sur place; USD 29 000 - 30 000; Plein temps

Avantages offerts par ce poste

Merchandise Discount

EAP Resources

401k Retirement plan

Paid Time Away

Résumé du poste

Nordstrom Inc. is seeking a Customer Experience Specialist in Los Angeles to engage customers, partner with stylists, process merchandise, and support in-store events. You will welcome customers, identify needs, and guide them to services such as Online Order Pickup and alterations.

Role requires adaptability, strong communication, and the ability to multi-task in a fast-paced retail environment. Light cleaning and opening/closing duties are included.

Qualifications

• High level of ownership, accountability and initiative.
• Ability to identify opportunities that benefit the customer and build solutions.
• Able to adapt quickly to new initiatives, concepts, and services.

Responsabilités

• Welcome customers and engage with diverse audiences.
• Understand and meet customer needs, guiding to services like Online Order Pickup or Alterations.
• Communicate professionally by phone and email; provide trend/style feedback.
• Support back-of-house tasks including inventory and organization.
• Assist with event execution and RSVPs; act as door greeter when needed.
• Open/close shifts and follow security procedures.
• Perform light cleaning and maintenance tasks.

Connaissances

Customer service

Communication

Attention to detail

Multi-tasking

Ownership

Outils

Microsoft Outlook

Booking Bug

Excel

Description du poste

Job Description

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.

A day in the life...

Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences

Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.

Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.

Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more

Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc.

During some shifts: responsible for opening and closing the building, following the proper security procedure

Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

Responsibilities

• You own this if you have...
• A high level of ownership, accountability and initiative
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
• The ability to quickly adapt to new initiatives, concepts, and services within the store
• Proven success in working in a fast-paced environment with the ability to multi-task
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more
• Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds Occasionally lift and carry up to 25-50 pounds

Pay Range

Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$21.05 - $21.90 Hourly

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Legal Notices

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better everyday. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!

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