Seasonal Customer Experience Specialist - Somerset Collection

Nordstrom, Inc.; Troy (MI); Vor Ort; USD 25.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount and EAP Resources

Zusammenfassung

Nordstrom, Inc. is seeking team-oriented individuals to provide friendly service, resolve returns, and support order pickup while processing transactions accurately.

You will mentor new hires on the register, troubleshoot customer concerns with empathy, and maintain a positive, team-focused environment across multiple tasks. Applicants should be proficient in MS Windows, iOS, and Android and excel at clear communication and ownership of responsibilities.

Qualifikationen

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Aufgaben

• Provide friendly service, resolve returns, support order pickup, and process transactions accurately.
• Mentor new employees on the register and POS procedures.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education and compliance.
• Promote Nordstrom Loyalty and new tools that enhance customer and employee experience.

Kenntnisse

Relationship building

Customer service

Clear communication

POS training

Multi-tasking

Onboarding training

OS proficiency

Tools

POS systems

Store systems

MS Windows

iOS/Android

Jobbeschreibung

Job Description

Do you get energized by connecting with people and finding creative ways to help? In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and even mentoring new employees on the register. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out.

A day in the life

Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries

Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach

Accurately process transactions and ticketing using POS and store systems to support inventory accuracy

Build relationships with teammates and contribute to a positive, team-focused environment

Protect the security and privacy of customer information through education, compliance and resolution of issues

Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience

Hours vary based on business needs, including evenings and weekends

You own this if you have

Strong ability to build relationships with customers, peers, and leaders

Proficiency in multiple operating systems such as MS Windows, iOS and Android

Clear, effective communication and strong interpersonal skills

Ability to train and deliver POS/register training to support onboarding of new hires

Ability to prioritize multiple tasks in a fast-paced environment

Strong ownership, accountability, and follow-through

Physical Requirements

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

• Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
• $18.30 - $19.00 Hourly
• At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell.
• Apparel, shoes, and accessories sales typically range from 3% to 14.5%.
• Beauty and Men’s Fragrance sales roles typically receive is 3%.

We’ve got you covered

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants

Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

We treat every interaction as an opportunity to make an impact and deliver excellence.

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!