Seasonal Customer Experience Specialist

Michaels; Town of Vestal (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, and vision coverage

401(k) with employer match

Tuition assistance

Bonus/employee benefits

Job summary

Michaels Stores is seeking a store associate at the Binghamton-Vestal, NY location to deliver friendly customer service, help customers shop, and manage checkout operations. The role includes truck unloading, stocking, planograms, and supporting omnichannel processes such as Buy Online Pickup in Store and Ship From Store.

The candidate should have retail or customer service experience, be able to stand for long periods, lift heavy boxes, and work nights, weekends, and early mornings.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with cash handling.
• Engage customers in rewards programs and enroll them.
• Educate customers on VOC survey and gather feedback.
• Assist with Omni-channel processes including BOPIS and SFS.
• Participate in truck unloading, stocking, and planogram duties.
• Maintain in-stock condition and perform merchandise recovery.

Skills

Retail experience

Customer service

Job description

Michaels Stores is seeking a store associate at the Binghamton-Vestal, NY location to deliver friendly customer service, help customers shop, and manage checkout operations. The role includes truck unloading, stocking, planograms, and supporting omnichannel processes such as Buy Online Pickup in Store and Ship From Store.

The candidate should have retail or customer service experience, be able to stand for long periods, lift heavy boxes, and work nights, weekends, and early mornings.