Seasonal Customer Experience Representative - Springfield Airport

National Car Rental; Springfield (IL); On-site; USD 19,320 - 27,517; Full time

Job summary

National Car Rental, located at Springfield Airport in Illinois, is looking for a Seasonal Customer Experience Representative. In this role, you will provide exceptional customer service while facilitating the rental process and ensuring a positive experience for customers. Applicants must be at least 18 years old, have a High School Diploma or G.E.D., and possess a minimum of 2 years of customer service experience. This seasonal position starts at $17/hr and runs for up to 180 days.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• Minimum 2 years of customer service or sales experience required.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide efficient customer service understanding rental terms.
• Answer incoming calls for reservations and rate quotes.

Skills

Customer service

Sales techniques

Communication

Problem-solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $17 / hr.

This position is located at Springfield Airport-1115 Capital Airport Drive Springfield, IL 62707.

The seasonal window starts May 1, 2026 and cannot exceed 180 days.

Schedule

• Friday - Monday: 6:00pm-11:00pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer / Disability / Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• This is a seasonal position and you may work up to 180 working days during the defined season