Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Amazon; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Amazon is seeking a Seasonal Customer Care Representative for their Pharmacy division. This remote role involves assisting customers with their medications and general inquiries while offering excellent service in a fast-paced environment. Ideal candidates will have strong communication skills and customer service experience, with opportunities for permanent positions based on business needs.

Qualifications

• At least 6 months experience with computer and web-based tools.
• Excellent spoken and written communication skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist customers and advisors over phone, email, and web regarding billing and inquiries.
• Manage inbound and outbound calls efficiently.
• Provide technical support for navigating pharmacy.amazon.com.

Skills

Multitasking

Communication

Problem Solving

Customer Service

Technical Support

Education

High school diploma or equivalent

Job description

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Join to apply for the Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy role at Amazon.

Description

As a Seasonal Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.

This position is fully remote, allowing you to work from home. The role requires a variable schedule that may start and end outside of normal business hours. It is a 40-hour per week position, with potential for additional or fewer hours based on business needs. While this is a seasonal role, there may be an opportunity to convert to a permanent, full-time employee with Amazon depending on business requirements.

Key job responsibilities

1. Assist customers and advisors over phone, email, and web with billing, insurance verification, product, or service questions.
2. Manage inbound and outbound calls efficiently.
3. Proactively identify solutions to anticipated customer questions.
4. Handle issues from start to finish or collaborate with pharmacists and pharmacy staff for clinical advisements.
5. Provide excellent service in a fast-paced environment.
6. Address inquiries related to insurance, copays, and shipping.
7. Offer technical support for navigating pharmacy.amazon.com.
8. Serve customers promptly to maximize relationship quality.
9. Build long-term relationships through each interaction.
10. Maintain customer privacy and safety in adherence to company policies.

Basic Qualifications

1. High school diploma or equivalent.
2. At least 6 months experience with computer and web-based tools.
3. Ability to multitask using phone and computer.
4. Pass a pre-employment drug test.

Preferred Qualifications

1. Over 1 year of relevant customer service experience via phone or email.
2. Experience in a healthcare environment.
3. Excellent spoken and written communication skills.
4. Experience in a call center or customer service setting.
5. Ability to work under pressure in a fast-paced environment while maintaining productivity and quality standards.
6. Teamwork skills.

Amazon is committed to diversity and inclusion. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or other protected categories. If you require accommodations during the application or interview process, please visit this link.

Company: PillPack, LLC - H96

Job ID: A2954862

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology and Customer Service

Industries

Software Development

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