Seasonal Corporate Customer Support Specialist

Palmetto Moon; North Charleston (SC); On-site; USD 18,000 - 26,000; Full time

Job summary

Palmetto Moon seeks a Seasonal Corporate Customer Service Representative to answer calls and solve inquiries with southern hospitality. You will assist with online orders, product questions, and general inquiries via phone, email, and live chat, delivering a positive shopping experience during peak season.

Responsibilities include order placement, tracking, returns, exchanges, and using CRM systems to document interactions, with a focus on meeting performance metrics for response time and

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and basic computer use.
• Ability to thrive in a fast-paced, high-volume environment; multi-tasking across duties.

Responsibilities

• Assist customers with online orders, product questions, and general inquiries via phone, email, and live chat.
• Document interactions using order management/CRM systems; track orders, returns, and exchanges.
• Refer complex cases to management with necessary background information.
• Support fulfillment team during peak periods with order staging and shipping/packaging.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Palmetto Moon seeks a Seasonal Corporate Customer Service Representative to answer calls and solve inquiries with southern hospitality. You will assist with online orders, product questions, and general inquiries via phone, email, and live chat, delivering a positive shopping experience during peak season.

Responsibilities include order placement, tracking, returns, exchanges, and using CRM systems to document interactions, with a focus on meeting performance metrics for response time and