Seasonal E-Commerce Customer Care Specialist

Paycom; North Charleston (SC); On-site; USD 34,385,000 - 51,577,000; Part time

Job summary

Palmetto Moon in North Charleston, SC is seeking a Seasonal Corporate Customer Service Representative to assist online customers with orders, product questions, and inquiries, delivering the southern hospitality the brand is known for during peak season.

The role involves handling calls and emails, using internal systems to document interactions, and collaborating with the e-commerce team to ensure a positive shopping experience and timely resolutions.

Qualifications

• 6+ months of customer service experience preferred.
• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Familiarity with online retail platforms.
• Reliable, punctual and flexible shifts.

Responsibilities

• Assist customers with order placement, tracking, returns, exchanges, and product information.
• Document and manage customer interactions in internal systems.
• Refer advanced cases to management with supporting background information.
• Support the E-commerce team during peak periods with picking, staging, and shipping.
• Meet daily and weekly performance metrics for response time and customer satisfaction.
• Provide feedback on recurring issues to improve the customer experience.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multi-tasking

Microsoft Office

Fast-paced environment

Education

High school diploma

Tools

CRM tools

Order management systems

Job description

Palmetto Moon in North Charleston, SC is seeking a Seasonal Corporate Customer Service Representative to assist online customers with orders, product questions, and inquiries, delivering the southern hospitality the brand is known for during peak season.

The role involves handling calls and emails, using internal systems to document interactions, and collaborating with the e-commerce team to ensure a positive shopping experience and timely resolutions.