Sesaonal Client Associate - Mayfair WI

TravisMathew, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

TravisMathew is a premium apparel brand blending performance and lifestyle. The Client Associate role focuses on maintaining the in-store sales and service experience, driving sales, and upholding our customer-first culture.

You will connect with clients, develop repeat business, and stay versed in seasonal fits and fabrics while supporting store events and CRM activity. Flexible hours, strong communication, and a collaborative mindset are essential as you contribute to a global retail team and

Qualifications

• At least 1 year of experience in client services or retail.
• Proficient with Microsoft Applications and POS systems.
• Excellent written and verbal communication skills.
• Able to work non-traditional hours, including weekends and holidays.
• Retail store experience preferred.

Responsibilities

• Deliver exceptional service on the sales floor to reach goals.
• Engage with clients, build repeat business and client loyalty.
• Maintain in-depth product knowledge for current season and line.
• Participate in-store events, marketing initiatives and CRM activity.
• Adhere to client service standards and company policies.
• Foster a friendly, inviting environment for all guests.
• Maintain store cleanliness and organization on the floor and stock areas.
• Support team with stock management and visual merchandising.

Skills

Communication

Independent decision making

Flexible hours

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space undefined

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escal
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store Walk, sit, stand, bend, reach and move continually during working hours

TravisMathew is an Equal Employment Opportunity