Seasonal Client Associate - Fort Worth, TX

TravisMathew, LLC; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold exceptional in-store sales and service, connecting with clients to build a loyal following. You will maintain product knowledge, support events, and follow company policies to deliver a top-tier shopping experience.

Ideal candidates will have at least 1 year in client services, strong communication, and the ability to work non-traditional hours, including weekends and evenings.

Qualifications

• Minimum 1 year of experience in a client services capacity.
• Strong written and verbal communication skills.

Responsibilities

• Provide in-store sales and service to achieve sales goals.
• Engage with clients to develop repeat customers and drive loyalty.
• Maintain knowledge of apparel and seasonal lines to assist conversions.
• Participate in-store events and CRM activities to promote repeat business.
• Adhere to client service standards and company policies.

Skills

MS Office

POS systems

Communication

Decision making

Flexible hours

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space undefined

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escal
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store Walk, sit, stand, bend, reach and move continually during working hours

TravisMathew is an Equal Employment Opportunity