Part-Time Client Associate - NADC (Fort Worth TX)

TravisMathew, LLC; United States; On-site; USD 30,000 - 38,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain in-store sales and service experience and promote sales culture within our retail stores to achieve or exceed sales, KPIs, and profitability goals.

You will engage with clients, build repeat business, maintain apparel knowledge, participate in-store events and CRM initiatives, and uphold service standards. The role supports a fast-paced, collaborative store environment.

Qualifications

• Minimum 1-year experience in client services.
• Retail environment experience preferred.
• Proficient with MS Office and POS systems.
• Strong written and verbal communication.

Responsibilities

• Provide approachable, high‑quality service on the sales floor to meet sales goals.
• Connect with clients and develop repeat business.
• Maintain product knowledge and assist with events and CRM activities.
• Uphold client service standards and company policies.
• Foster a friendly environment and teamwork.

Skills

Microsoft Office

Communication skills

Decision making

Flexibility

Tools

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

JOB OVERVIEW

The Client Associate is responsible for maintaining the in‑store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in‑store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in‑depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in‑store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in‑store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point‑of‑sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalate when applicable
• Ability to work non‑traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1‑year experience in a client services related capacity.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

DISCLAIMER

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at‑will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.

TravisMathew is an Equal Employment Opportunity.