Seasonal Cashier

Tapestry, Inc.; Pottstown (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and inclusive global fashion house as a Seasonal Cashier. In this role, you'll be the face of the brand, delivering exceptional customer service while maintaining a well-organized sales floor and stockroom. You'll engage with customers, handle transactions accurately, and support the overall store efficiency. This position offers a chance to be part of an innovative team that values creativity and results. If you have a passion for fashion and a knack for customer interaction, this opportunity is perfect for you. Embrace the chance to grow within a renowned company that champions diversity and inclusion.

Benefits

Health Benefits

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Savings Plan

Paid Time Off

Employee Discounts

Qualifications

• 1-3 years of retail experience, preferably in luxury retail.
• High school diploma required; college degree preferred.

Responsibilities

• Provide excellent customer service at the cash wrap.
• Manage stockroom organization and product shipment.
• Maintain sales floor standards and assist customers.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Problem Solving

Education

High School Diploma

College Degree

Tools

Cash Register Systems

Mobile POS

Basic Computer Skills

Job description

Seasonal Cashier

Coach

Pottstown, PA, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Sales Support Associate Job Description

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role:

1. CASH WRAP:
   Greeting the customer with a smile and with eye contact and offering your name
   Interact genuinely and naturally with the customer
   Read cues and determine customers’ needs
   Conduct email/name capture, where permitted by law
   Maintain accuracy when operating POS
   Maintain cash wrap organization and cleanliness
   Suggest multiple add‐ons and sell gift cards
   Maintain cash and POS media accurately and in compliance with Coach policy
   Create lasting impression by genuinely thanking customer and provide reason to return
   Represent Coach brand appropriately
2. STOCKROOM / WAREHOUSE:
   Receive shipment and transfers
   Notify Store Management when new product arrives
   Scan cartons/transfers, verifying store information is correct
   Communicate all discrepancies to Store Management
   Process shipment/transfers according to Coach standards and timeframes
   Organize and clean stock room daily; to include offsite / remote warehouse as applicable
   Shift/organize product in the stockroom; react to sell through and make room for new product
   Manage stock levels/product ownership in back-of-house and sales floor
   Prepare and conduct regular cycle counts, as directed
   Participate in store physical inventory counts, as scheduled
   Maintain Company Loss Prevention standards
3. SALES FLOOR:
   Regularly analyze sales floor to assess replenishment needs
   Replenish sales floor/assigned zone
   React to sell through and execute visual merchandising needs.
   Support sales floor activities, as directed
   Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
   Respond to customer requests confidently; partner with sales team or Store Management, when needed
   Upkeep housekeeping standards

Competencies required:

1. Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
2. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
3. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
4. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
5. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
6. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
7. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.

Additional Requirements

Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Work Setup

BASE PAY RANGE: $15.00 TO $17.25

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations.

General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.