Seasonal Cashier

Tapestry, Inc.; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a global fashion house where you will play a vital role in delivering exceptional customer experiences. As a Cashier, you will be the face of the brand, ensuring that every customer feels valued and attended to. This role requires a blend of interpersonal skills and technical proficiency, as you will manage transactions while engaging customers in meaningful conversations. With a commitment to innovation and inclusivity, this position offers an exciting opportunity to be part of a fast-paced retail environment. If you are passionate about fashion and customer service, this is the perfect role for you to shine.

Benefits

Health Benefits

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Savings Plan

Paid Time Off

Qualifications

• 1-3 years of cashier experience in luxury retail preferred.
• Knowledge of fashion trends and competition in the marketplace.

Responsibilities

• Create lasting impressions and provide friendly service.
• Maintain Cashwrap organization and cleanliness.
• Handle customer concerns and manage cash accurately.

Skills

Customer Service

Politeness

Integrity

Multitasking

Technology Adaptability

Education

High School Diploma

College Degree

Tools

Cash Register Systems

Mobile POS

Basic Computer Skills

Job description

Seasonal Cashier

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

1. Creating a lasting impression
2. Greeting the customer with a smile and eye contact and offering your name
3. Interacting genuinely and naturally with the customer
4. Act as an ambassador to the Insider Program
5. Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
6. Reading cues and determining customer’s needs
7. Demonstrating high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
8. Verifying/approving/completing return process in accordance with Policy
9. Ensuring repairs are processed in accordance with Policy in partnership with management
10. Ensuring all damaged/scrap returns are labeled and ticketed in partnership with management
11. Monitoring and reporting any equipment issues to management
12. Maintaining Cashwrap organization and cleanliness
13. Suggesting multiple add‐ons and selling gift cards
14. Maintaining media and cash accurately and in compliance with Policy
15. Delivering product purchases to the customer appropriately

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

1. Polite and friendly
2. Positive attitude and energy
3. Takes ownership of role
4. High level of personal and professional integrity
5. Appropriate sense of urgency
6. Remains balanced and focused and maintains composure under pressure
7. Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
8. Comfortable with technology
9. Willingness and ability to learn new technology‐based procedures
10. Understanding of basic computer system operations
11. Ability to handle customer concerns and answer their questions appropriately
12. Ability to partner with management appropriately on customer issues
13. Ability to multitask and prioritize
14. Ability to adapt to each customer/ their needs and their style/ relate to their experience

Additional Requirements

Experience: 1-3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Work Setup

BASE PAY RANGE: $15.00 TO $15.00 Hourly

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations.

Visit Coach at www.coach.com.