Seasonal Brand Ambassador (Full time, Beverly Hills)

Diptyque; Beverly Hills (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Diptyque in Beverly Hills seeks a luxury retail ambassador to elevate the brand experience. You will engage customers with personalized consultations, educate them on Diptyque's product range, ingredients, history, and unique selling propositions, and maintain an immaculate, brand-aligned storefront that invites exploration.

The role requires proven luxury retail or customer service experience, outstanding interpersonal skills, and a genuine passion for luxury products.

Qualifications

• Experience in luxury retail or beauty/home goods is required.
• Excellent presentation and grooming reflecting luxury brand.
• Strong sales acumen and ability to meet targets.
• Flexibility to work weekends, evenings, and holidays.

Responsibilities

• Represent Diptyque with professionalism and enthusiasm.
• Engage with customers, providing personalized consultations and immersive brand experience.
• Educate customers on Diptyque's products, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through upselling/cross-selling techniques.
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights, communicating them effectively to management.
• Participate in special events, promotions, and training sessions as required.
• Build and maintain strong customer relationships to foster brand loyalty.

Skills

Luxury retail/sales experience

Interpersonal skills

English proficiency

Education

High school diploma or equivalent

College degree preferred

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About the job

Job Responsibilities**

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.
• Actively engage with customers, providing personalized consultations and an immersive brand experience.
• Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights, communicating them effectively to management.
• Participate in special events, promotions, and training sessions as required.
• Build and maintain strong customer relationships to foster brand loyalty.
• Any other tasks as assigned from time to time by any manager

Job Qualifications**

• Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.
• Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.
• A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.
• Strong sales acumen and a results-oriented mindset.
• Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.
• Excellent presentation and grooming standards, reflecting the luxury nature of the brand.
• Proficiency in English; additional language skills are a plus.
• High school diploma or equivalent; a college degree is preferred.
• Ability to stand for extended periods and lift up to 20 pounds.

Diptyque is committed to diversity in all its forms and considers each application carefully.

Diptyque is committed to diversity in all its forms and considers each application carefully.