Seasonal ACA Support Specialist

Your Health Idaho; Boise (ID); On-site; USD 20,664 - 30,307; Part time

Job summary

Your Health Idaho in Boise is seeking a Customer Advocate to support customers by phone, email, and chat during the annual open enrollment period. The role emphasizes accurate data entry, issue resolution, and professional communication in a high-volume center.

You'll handle enrollment questions, plan changes, ACA topics, and use our systems to review member information. Availability for full-time seasonal shifts, with training provided.

Qualifications

• Demonstrate success with complex problem solving in a call center or other customer service position.
• Associate's degree preferred or equivalent through professional experience.
• 1-year customer service experience, including resolving complex customer issues.
• Ability to troubleshoot both technical and non-technical issues.
• Excellent verbal and written communication skills, including strong interpersonal telephone skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

Responsibilities

• Provide thorough, timely, accurate customer support and complex problem solving via telephone, email, and other methods in a high-volume support center environment during annual open enrollment periods.
• Consistent attendance is an essential requirement to perform job expectations in YHI's high-volume call center environment.
• Support wide range of customer and consumer connector questions such as general insurance enrollment, non-financial assistance eligibility, making enrollment changes, use of the online technology, individual enrollment, plan selection alternatives, family status changes, and other insurance and/or ACA related topics.
• Complete accurate data entry of contact with customers in YHI's computer systems.
• Respond professionally, appropriately, and promptly to inbound calls, customer inquiries, and more complex customer service situations.
• Utilize YHI's technology platform to review relevant customer information and resolve customer concerns or questions.
• Troubleshoot technical issues based on strong understanding of process, policy and systems.
• Conduct research as necessary to effectively resolve customer situations.
• Adhere to YHI policies, procedures, and expectations to meet YHI performance objectives in service, quality assurance, and productivity.
• Support YHI's carrier appeals process, carrier reconciliations, and renewal of eligibility for non-financial assistance.
• May create, route, and respond to customer and/or consumer connector tickets.
• Process enrollment discrepancies as well as perform manual verifications or reconciliations and related projects.
• Perform other duties as assigned.

Skills

Customer service

Complex problem solving

Verbal communication

Written communication

Data entry

Education

Associate's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Your Health Idaho in Boise is seeking a Customer Advocate to support customers by phone, email, and chat during the annual open enrollment period. The role emphasizes accurate data entry, issue resolution, and professional communication in a high-volume center.

You'll handle enrollment questions, plan changes, ACA topics, and use our systems to review member information. Availability for full-time seasonal shifts, with training provided.