Search Experience Manager

DigiKey; BLOOMINGTON (MN); Hybrid; USD 85,000 - 117,000; Full time

Job summary

DigiKey is seeking a strategic and customer-focused professional to lead the vision, roadmap, and optimization of product discovery across our digital experiences. You will own end-to-end search strategies, improving findability of products, technical content, tools, and resources across DigiKey’s digital channels.

You will partner with Product, Engineering, UX, Analytics, Data Science, Merchandising, and subject matter experts to enhance search performance, implement AI-powered features, and

Qualifications

• 8+ years of experience in eCommerce, customer experience, search, merchandising, B2B distribution, electronic components, or related fields.
• Strong understanding of how customers discover, research, and evaluate products in a digital environment.
• Experience leveraging analytics, customer feedback, and experimentation to improve digital experiences.
• Proven ability to collaborate across business, technical, and customer-facing teams.
• Strong communication, stakeholder management, and strategic planning skills.
• A customer-first mindset with a passion for simplifying complex experiences.

Responsibilities

• Define and execute DigiKey's search and product discovery strategy and roadmap.
• Improve how customers find products, technical content, tools, and supporting resources across digital channels.
• Lead initiatives focused on search relevance, query understanding, autocomplete, ranking, filtering, navigation, personalization, and AI-assisted search experiences.
• Develop and analyze experimentation programs to validate enhancements and measure business impact.
• Partner cross-functionally to identify customer pain points and implement solutions that improve findability and reduce effort.
• Establish search quality standards and performance metrics while driving continuous optimization.
• Evaluate third-party technologies and emerging capabilities that enhance product discovery and customer outcomes.
• Monitor market trends, customer behaviors, and industry best practices to inform future strategy.

Skills

eCommerce

Customer experience

Search

Merchandising

B2B distribution

Electronic components

Education

Bachelor's degree in Engineering, Marketing, Business or related field

Job description

DigiKey is seeking a strategic and customer-focused Search Experience Manager to lead the vision, roadmap, and optimization of product discovery across our digital experiences.

In this role, you will own the end-to-end search and discovery strategy, ensuring customers can quickly and confidently find the products, technical information, and resources they need. You will drive improvements across search relevance, navigation, filtering, content discovery, user experience, experimentation, and emerging AI-powered technologies to reduce customer effort and improve decision-making throughout the buying journey.

Partnering closely with Product, Engineering, UX, Analytics, Data Science, Merchandising, and technical subject matter experts, you will identify opportunities to enhance search performance, streamline the customer experience, and accelerate innovation. You will also lead evaluation and implementation of new technologies, including AI and Large Language Models (LLMs), to strengthen DigiKey's position as the industry's easiest place to discover and purchase electronic components.

What You'll Do

• Define and execute DigiKey's search and product discovery strategy and roadmap.
• Improve how customers find products, technical content, tools, and supporting resources across digital channels.
• Lead initiatives focused on search relevance, query understanding, autocomplete, ranking, filtering, navigation, personalization, and AI-assisted search experiences.
• Develop and analyze experimentation programs to validate enhancements and measure business impact.
• Partner cross-functionally to identify customer pain points and implement solutions that improve findability and reduce effort.
• Establish search quality standards and performance metrics while driving continuous optimization.
• Evaluate third-party technologies and emerging capabilities that enhance product discovery and customer outcomes.
• Monitor market trends, customer behaviors, and industry best practices to inform future strategy.

What We’re Looking For

• 8+ years of experience in eCommerce, customer experience, search, merchandising, B2B distribution, electronic components, or related fields.
• Strong understanding of how customers discover, research, and evaluate products in a digital environment.
• Experience leveraging analytics, customer feedback, and experimentation to improve digital experiences.
• Proven ability to collaborate across business, technical, and customer-facing teams.
• Strong communication, stakeholder management, and strategic planning skills.
• A customer-first mindset with a passion for simplifying complex experiences.

Preferred Qualifications

• 12+ years of relevant experience.
• Bachelor's degree in Engineering, Marketing, Business, or a related field.
• Experience with site search, digital merchandising, personalization, recommendation engines, or AI-driven search experiences.
• Knowledge of UX principles, usability testing, and customer research methodologies.
• Background in electronics distribution, manufacturing, engineering, or other technical product industries.

Success in This Role

The ideal candidate is passionate about creating exceptional customer experiences, curious about how engineers research and select products, highly analytical, and energized by solving complex problems through data, technology, and collaboration. They balance customer needs, business priorities, and technical considerations while continuously seeking new ways to improve product discovery.

Location: Thief River Falls, MN (Hybrid)

Salary Range: $85,000 - $117,000 annually

Applicants must be authorized to work in the United States without current or future employment sponsorship.