Lead AI-Driven Search & Discovery

DigiKey Electronics; BLOOMINGTON (MN); Hybrid; USD 67,000 - 92,000; Full time

Job summary

DigiKey Electronics in Bloomington, MN is seeking a Search Experience Manager to own the discovery experience across DigiKey's digital channels. You will define the product discovery vision, set the strategy and backlog, and drive initiatives that reduce customer effort and improve findability.

The role collaborates with Product, Engineering, UX, Analytics, Data Science, Merchandising, and other experts to implement search relevance, autocomplete, faceted navigation, and AI-enabled experiences.

Qualifications

• 8+ years of experience in eCommerce, search, merchandising, customer experience, B2B distribution, electronic components, or a related field.
• Strong understanding of electronic components, engineering workflows, and the processes engineers use to research, evaluate, and select products.
• Knowledge of how customers discover products through search, navigation, filtering, technical content, tools, and other digital experiences.
• Demonstrated ability to identify customer pain points and opportunities to improve digital experiences.
• Strong analytical and problem-solving skills with the ability to leverage data, customer feedback, and business insights to inform decisions.
• Experience working cross-functionally with business, technical, and customer-facing teams.
• Strong communication and stakeholder management skills.
• Ability to balance customer needs, business objectives, and technical considerations when making recommendations and prioritization decisions.
• Curiosity and a continuous improvement mindset focused on making complex experiences simpler and more intuitive for customers.
• Associate degree (two-year degree) in business, engineering, marketing or related field

Responsibilities

• Develop and maintain the strategic roadmap for DigiKey's search and discovery experience.
• Establish a long-term vision for how customers find products, technical information, tools, and supporting resources.
• Champion initiatives that reduce customer effort and improve findability across digital experiences.
• Monitor market trends, customer behavior, and industry best practices related to search, discovery, and eCommerce.
• Advocate for customer-centric solutions that simplify the journey from problem identification to product selection.
• Identify and evaluate opportunities to improve product discovery through search relevance, UX enhancements, navigation improvements, personalization, content integration, and AI-assisted experiences.
• Lead DigiKey's strategy for incorporating natural language search, and emerging technologies where they improve customer outcomes.
• Partner with UX, Analytics, and Engineering teams to design, test, and validate new discovery experiences.
• Develop experimentation plans and success metrics for new search and discovery capabilities.
• Identify opportunities to leverage external solutions that improve customer outcomes and accelerate innovation.
• Define and maintain search quality standards including relevance, recall, precision, and result effectiveness.
• Partner with Analytics and Data Science teams to develop measurement frameworks and ongoing monitoring.

Skills

Strategic vision

Cross-functional collaboration

Analytical reasoning

Stakeholder management

Customer-centric mindset

Communication

Problem solving

Continuous improvement

Education

Associate degree in business, engineering, marketing or related field

Bachelor's degree in Engineering, Marketing, or related field

Tools

Search analytics tools

AI-assisted search experiences

Product discovery platforms

Job description

DigiKey Electronics in Bloomington, MN is seeking a Search Experience Manager to own the discovery experience across DigiKey's digital channels. You will define the product discovery vision, set the strategy and backlog, and drive initiatives that reduce customer effort and improve findability.

The role collaborates with Product, Engineering, UX, Analytics, Data Science, Merchandising, and other experts to implement search relevance, autocomplete, faceted navigation, and AI-enabled experiences.