Scrum Master, UK

MAXIMUS; New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

MAXIMUS is seeking an experienced Scrum Master to enable delivery squads and drive agile transformation. You will coach teams, facilitate ceremonies, and ensure value delivery with a focus on quality, security and operational readiness.

The role requires strong collaboration with product owners and stakeholders, the use of delivery platforms, and a proactive approach to impediments, risks and dependencies across multiple squads.

Qualifications

• Certified Scrum Master or equivalent agile delivery qualification.
• Experience coaching agile practices across teams.
• Ability to identify and resolve impediments and manage delivery risks.

Responsibilities

• Facilitate Scrum ceremonies and coach teams in agile principles.
• Remove impediments and improve squad flow and predictability.
• Mentor product owners and stakeholders in agile practices.
• Use delivery metrics to identify risks and improve outcomes.
• Build relationships across technology and Maximus.
• Promote DevOps, continuous-delivery and AI-enabled productivity.

Skills

Scrum Master experience

Scrum/Kanban/Lean

Facilitate Scrum ceremonies

Agile coaching

Impediments & risk management

Delivery data & metrics

Azure DevOps / Jira / Rally

Stakeholder management

Multi-priority delivery

SDLC & release planning

Tools

Azure DevOps

Jira

Rally

Job description

Introduction

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

• Enable one or more established, cross-functional technology delivery squads to deliver customer and business value predictably, transparently and sustainably, while maintaining appropriate focus on quality, security, and operational readiness.
• Act as a leader, delivery coach and facilitator, helping squads establish effective agile ways of working, maintain a healthy flow of prioritised work, remove impediments and strengthen ownership, collaboration and continuous improvement.
• Provide accurate delivery visibility through agreed tooling, metrics, reporting and RAID disciplines, ensuring that work, risks, issues, dependencies, decisions and delivery forecasts are actively managed and appropriately escalated.

Applicants must have the legal right to work in the United Kingdom at the time of application and be currently residing in the UK. Proof of eligibility to work in the United Kingdom will be required as part of the recruitment process.

Essential Duties & Responsibilities

1. Facilitate effective Scrum ceremonies, coach squads in agile principles and behaviours, promote self-organisation and ownership, and help product owners and delivery teams maintain focus on customer and business value.
2. Identify, manage and remove delivery impediments, improve team flow and predictability, support capacity and release planning, coordinate cross-squad dependencies and help squads balance pace, quality, and operational resilience.
3. Mentor squad members, product owners and stakeholders in agile practices, facilitate collaborative problem-solving, challenge ineffective ways of working and ensure improvement actions arising from retrospectives, delivery data and feedback are owned and delivered.
4. Use appropriate deliver measures, including throughput, lead time, cycle time, work in progress, work-item ageing, predictability and defect trends to identify risks, improve squad performance and provide meaningful delivery dashboards and stakeholder insights.
5. Build strong relationships across technology and the wider Maximus organisation, translate delivery challenges into clear business impacts, communicate progress and dependencies effectively and facilitate informed planning, prioritisation and decision-making.
6. Promote DevOps, continuous-delivery, automation, customer-centred and outcome-based practices, support effective use of approved delivery platforms and encourage responsible adoption of AI-enabled productivity and collaboration tools where these provide measurable value.
7. Maintain accurate delivery information within the agreed platform as a single source of truth and ensure risks, assumptions, issues, dependencies, blockers actions and decisions are recorded, assigned to accountable owners, regularly reviewed, clearly reported and escalated where required.

Essential skills

• Proven experience working as a Scrum Master within an agile software, digital, product or technology delivery environment.
• Strong understanding of Scrum, Kanban, Lean and iterative delivery principles.
• Experience facilitating Scrum ceremonies, workshops, planning sessions and stakeholder meetings.
• Ability to coach technical and non-technical colleagues in agile practices, team ownership and continuous improvement.
• Experience identifying and resolving impediments and managing risks, issues and cross-team dependencies.
• Ability to use delivery data and metrics to improve flow, predictability, quality and decision-making.
• Experience using agile delivery platforms such as Azure DevOps, Jira, Rally or equivalent.
• Strong communication, facilitation, stakeholder-management and influencing skills.
• Experience managing multiple priorities within a fast-paced or complex delivery environment.
• Good understanding of software delivery lifecycles, release planning, quality and operational readiness.

Desirable skills

• Experience supporting cloud, digital, software engineering or technology-transformation delivery.
• Exposure to DevOps practices, continuous integration, continuous delivery and automation.
• Experience operating across multiple squads or within a coordinated or scaled delivery environment.
• Knowledge of value-stream management and flow efficiency techniques.
• Experience working within a complex enterprise, healthcare, public-sector or regulated environment.
• Experience contributing to agile communities of practice, delivery standards or coaching beyond a single squad.
• Understanding of product-led, customer-centred and outcome-based delivery.
• Awareness of responsible AI-enabled delivery and productivity practices.

Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master I or II (PSMI/II), or equivalent agile delivery qualification.
• Agile coaching, Kanban, Lean, Product or DevOps certification. (Desirable)
• SAFe or other scaled-delivery certification. (Desirable)
• Equivalent experience within technology, digital, software engineering or product delivery environments.

Maximus Competencies

• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity.

Individual competencies

• Clear communication, facilitation and stakeholder influence
• Collaborative leadership & coaching
• Data-informed decision-making and delivery discipline
• Customer focus and results orientation
• Constructive problem-solving and continuous-improvement mindset
• Adaptability, resilience and learning agility
• Emotional intelligence, integrity and accountability

Travel Requirements

Travel may be required periodically to support team collaboration, service delivery and key stakeholder meetings.

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if y ou would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
• Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.