Scrum Master (100% Remote)

ClearCaptions, LLC; United States; Remote; USD 107,000 - 120,000; Full time

Job summary

ClearCaptions, a leader in innovative communication solutions for seniors, is seeking a Scrum Master to facilitate Agile practices and drive team success in a fully remote environment. The ideal candidate will have extensive Scrum experience and a strong ability to foster collaboration, ensuring the team delivers high-quality work consistently. Join a mission-driven organization where technology enhances the quality of life for individuals with hearing loss.

Benefits

Generous benefits program

Flexible working hours

Remote work opportunities

5% performance bonus

Qualifications

• 5+ years experience as a Scrum Master in a corporate environment.
• Scrum Master and Product Owner Certifications Preferred.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Facilitate Scrum practices and lead all Scrum ceremonies.
• Proactively identify obstacles and collaborate on solutions.
• Track key metrics and report on team performance.

Skills

Communication

Problem Solving

Agile Practices

Team Leadership

Organizational Skills

Education

Bachelor's Degree in a related field

Tools

Jira

Confluence

MS Office

MS Teams

Slack

Job description

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Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

The Scrum Master is responsible for facilitating Agile practices within the team, ensuring adherence to the Scrum framework, and fostering a collaborative environment to deliver high-quality work.

This role focuses on fostering a culture of collaboration, accountability, and continuous improvement while acting as a key enabler for the team's success.

In this role, the Scrum Master is responsible for identifying and eliminating impediments that might hinder the team's progress, supporting team members in their professional growth within an Agile framework, and ensuring that the team remains focused on delivering incremental value in each sprint cycle.

This is a Remote/Work from Home position reporting to Director, PMO Services.

What You Will Do:

• Facilitation of Scrum Practices:
• Lead all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Ensure the team adheres to Scrum principles and stays focused on sprint goals.
• Team Support and Development:
• Act as a servant leader, enabling the team to work effectively and fostering a culture of collaboration.
• Coach the team on Agile practices, helping members transition to a mindset of self-organization and accountability.
• Collaboration with Product Owners:
• Support the Product Owner in defining, refining, and prioritizing the product backlog.
• Facilitate clear communication between the Product Owner and the development team to ensure alignment on deliverables.
• Impediment Removal:
• Proactively identify obstacles that hinder progress and collaborate with stakeholders to resolve them quickly.
• Maintain focus on creating a seamless workflow for the team to maximize productivity.
• Monitoring and Reporting:
• Track and report on key metrics such as velocity, sprint progress, and team performance.
• Prepare regular updates and recommendations for stakeholders on project and team status.
• Risk Management:
• Identify and assess risks that might affect the team's ability to deliver on its goals.
• Develop and implement strategies to mitigate risks while keeping the team informed.
• Stakeholder Engagement:
• Serve as the primary point of contact for stakeholders seeking updates on sprint outcomes and team capacity.
• Build strong relationships with stakeholders to foster collaboration and manage expectations.
• Tool and Process Optimization:
• Ensure effective use of project management tools (e.g., Jira, Confluence) to streamline workflows
  

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality
  
  

Qualifications:

• High school diploma or equivalent; Bachelor's Degree in a related field or equivalent experience and education.
• 5+ years experience as a Scrum Master in a corporate environment
• Scrum Master and Product Owner Certifications Preferred
• Utilization of Jira, designing optimal workflows for scrum team
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed andable handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create high-quality results-driven,team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions,and maintain confidentiality.
• Reliable and predictable attendance.
• Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams, Slack)
  
  

Physical Demands:

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)
  
  

Work Environment:

100% Remote: Work environment is at home.

Compensation:

$107,000 – $120,000/yr prospectively plus 5% bonus with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

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