Senior Scrum Master

HomeServe USA; Norwalk (CT); On-site; USD 101,150 - 134,867; Full time

Job summary

HomeServe USA is seeking a Scrum Master in Norwalk, CT, to guide cross-functional teams using Agile methodology. The ideal candidate will have at least 5 years of agile project management experience and strong facilitation skills. Responsibilities include leading agile transformations, overseeing program execution, and driving continuous improvement initiatives.

A Bachelor's degree, experience with Jira and Confluence, and relevant certifications are preferred. The role demands excellent communication and organizational skills. Salary range is $101,150.69 - $134,867.58.

Qualifications

• Minimum of 5 years of experience in agile project management or a related field.
• Strong background using Project/Work Management application: Jira/Confluence.
• Certifications: Advanced CSM, PSM III, SAFe SPC, or ICAgile Agile Coach certifications preferred.

Responsibilities

• Lead and scale Agile transformation initiatives across multiple Pods.
• Facilitate and oversee complex planning cycles and sprint reviews.
• Drive continuous improvement initiatives across teams.
• Identify, manage, and resolve enterprise-level risks.
• Develop and analyze executive-level dashboards and performance metrics.
• Partner with leadership to align priorities and delivery outcomes.

Skills

Agile methodology

Jira

Confluence

Stakeholder management

Organizational coaching

Attention to detail

Education

Bachelor's degree in Business, IT, or a related field

Tools

GitHub

Job description

Position Overview

The Scrum Master will guide cross‑functional teams in using Agile methodology and Scrum practices, while providing advanced leadership and broad delivery oversight. This role demands excellent leadership, communication, and organizational skills to ensure timely delivery of projects while maintaining high‑quality standards.

Responsibilities

• Agile Transformation: Lead and scale agile transformation initiatives across multiple pods and complex programs, ensuring alignment with enterprise strategy, business priorities, and technical architecture.
• Program Execution: Oversee planning, execution, and delivery of high‑impact, cross‑functional initiatives; ensure portfolio alignment and advanced Jira governance.
• Continuous Improvement: Design, implement, and sustain advanced continuous improvement frameworks; mentor teams in maturity and performance optimization.
• Risk Management: Proactively identify, assess, and manage enterprise‑level risks, dependencies, and delivery constraints; drive mitigation strategies.
• Metrics and Reporting: Establish and maintain executive‑level dashboards and data‑driven performance insights; ensure accuracy and transparency of reporting.
• Leadership Partnership: Serve as a strategic advisor to Product, Technology, and Business leaders; influence prioritization, capacity planning, and delivery outcomes.

Essential Functions

• Lead and scale Agile transformation initiatives across multiple Pods and complex programs; ensure alignment with enterprise, program, and business objectives; coach leaders, teams, and stakeholders on Agile maturity. – 25%
• Facilitate and oversee complex planning cycles, sprint reviews, and delivery cadences; remove systemic impediments; ensure achievement of strategic and portfolio‑level milestones. – 30%
• Drive continuous improvement initiatives across teams; facilitate feedback loops; identify and implement process enhancements. – 15%
• Identify, manage, and resolve enterprise‑level risks, dependencies, and delivery constraints; proactively develop and execute mitigation strategies. – 10%
• Develop, maintain, and analyze executive‑level dashboards and performance metrics using Jira, Confluence, and related tools to support data‑driven decision‑making. – 10%
• Partner with Product, Technology, and Business leadership to align priorities, capacity, and delivery outcomes; ensure transparency and stakeholder alignment. – 10%

Job Requirements

• Experience: Minimum of 5 years of experience in agile project management or a related field. Strong background using Project/Work Management application: Jira/Confluence.
• Certifications: Advanced CSM, PSM III, SAFe SPC, or ICAgile Agile Coach certifications preferred.
• Skills: Strong facilitation, strong attention to detail, stakeholder management, and organizational coaching skills. Proficiency in agile tools; Jira, Confluence, and GitHub.
• Education: Bachelor's degree in Business, IT, or a related field.
• Strong work ethic and willingness to take ownership.
• Ability to work independently.
• Ad‑hoc responsibilities as assigned.
• Travel 10%, as needed.

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

HomeServe USA is an equal opportunity employer.

Salary Range (Norwalk, CT): $101,150.69 - $134,867.58