Scrum Master

ExlService Holdings, Inc.; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

EXL Service Holdings, Inc. in New York is seeking an experienced Scrum Master to drive Agile delivery across two parallel Full Stack Development teams, facilitating ceremonies, removing impediments, and ensuring predictable sprint delivery.

You will coordinate cross-team dependencies, track Agile metrics, and partner with Product Owners to maintain a healthy backlog 2–3 sprints ahead, while coaching teams toward self-organization and continuous improvement in a fast-paced environment.

Qualifications

• 7–10 years IT experience with 5+ years as a Scrum Master, handling 2+ concurrent Agile teams.
• Base Compensation Range: $110,000- $120,000.
• CSM or PSM certification mandatory; expert in Jira/Azure DevOps.

Responsibilities

• Facilitate all Scrum ceremonies for two teams running parallel sprints.
• Synchronize sprint cadences and release planning across both teams.
• Identify and remove impediments with clear escalation paths.
• Track and report velocity, burndown, cycle time, and sprint predictability.
• Refine and maintain a backlog 2–3 sprints ahead for both teams.
• Coach teams toward self-organization and continuous improvement.
• Shield teams from scope churn and manage stakeholder expectations.
• Administer Jira/Azure DevOps boards, dashboards, and reports; enforce DoR/DoD.
• Apply strong SDLC understanding of full stack development.
• Cross-team dependency and release coordination.
• Excellent facilitation, conflict-resolution, and stakeholder-management.

Skills

Facilitation

Agile Coaching

Stakeholder Management

Cross-team Coordination

Jira

Azure DevOps

Scrum Master

Tools

Jira

Azure DevOps

Job description

• Job Role Project Management-Overall Project Management
• Experience (In Years) 6-9

Job Description

Seeking an experienced Scrum Master to drive Agile delivery across two parallel Full Stack Development teams — facilitating ceremonies, managing cross-team dependencies, and ensuring predictable, high-quality sprint delivery.

Responsibilities

Must-Have Roles & Responsibilities

• Facilitate all Scrum ceremonies (Planning, Stand-ups, Reviews, Retrospectives, Refinement) for two teams running parallel sprints.
• Synchronize sprint cadences and release planning across both teams; manage cross-team dependencies.
• Proactively identify and remove impediments, risks, and blockers with clear escalation paths.
• Track and report Agile metrics — velocity, burndown, cycle time, sprint predictability — to stakeholders.
• Partner with Product Owners to maintain a healthy, refined backlog (2–3 sprints ahead) for both teams.
• Coach teams toward self-organization and continuous improvement; drive retrospective actions to closure.
• Shield teams from scope churn; manage stakeholder expectations on scope and timelines.
• Administer Jira/Azure DevOps boards, dashboards, and reports; enforce DoR/DoD and story hygiene.
• Strong SDLC understanding of full stack development (front-end, back-end, APIs, CI/CD).
• CSM or PSM certification (mandatory); expert in Jira/Azure DevOps.
• Proven cross-team dependency and release coordination skills.
• Excellent facilitation, conflict-resolution, and stakeholder-management skills.

Qualifications

7–10 years IT experience with 5+ years as a Scrum Master, handling 2+ concurrent Agile teams.

Base Compensation Range: $110,000- $120,000

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

Required Skills

• Adapting To Change
• Attention To Consistency
• Interpersonal Dynamics with Coworkers
• Python Programming Language
• Results Orientation
• SQL Programming Language
• Shell Scripting
• Time Management Skills
• Writing Communication Skills

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.