Scrum Master

Randstad USA; Irving (TX); Hybrid; USD 82,000 - 96,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental, vision insurance

401K plan and disability benefits

Job summary

Randstad USA is seeking a Senior Agilist/Scrum Master to support an enterprise-level docs platform. Hybrid role blending Agile leadership with hands-on product delivery and release coordination for a regulated environment.

The role emphasizes coordination across SORs, imaging repos, and third-party print vendors, with a focus on timely delivery and compliance.

Qualifications

• 7+ years of Agile delivery, Scrum Master, or technical product management in a highly regulated environment.
• Experience with Enterprise Content Management (ECM) platforms or document generation workflows.
• Proven ability to manage complex release schedules and coordinate QA/UAT cycles.

Responsibilities

• Lead Scrum ceremonies for a mature, established team and drive agile practices (~60%).
• Identify opportunities to optimize workflows and enhance agile maturity.
• Bridge business and technical stakeholders for clear prioritization.
• Coordinate release trains, deployment prep, and change management (~40%).
• Support QA/UAT cycles and maintain delivery schedules and roadmaps.

Skills

Agile delivery

Scrum Master

ECM platforms

Jira

Confluence

ServiceNow ITSM

Release management

Stakeholder management

UAT/QA coordination

Document generation

Education

Bachelor's degree

Tools

Jira

Confluence

ServiceNow

Job description

job summary:

We are seeking a Senior Agilist / Scrum Master to support the internal docs platform-a proprietary, enterprise-level orchestration layer that manages the end-to-end lifecycle of customer correspondence and letter requests. Positioned centrally between Systems of Record (SORs), imaging repositories, and third-party print vendors, bank docs gather and enrich data, generates content, dispatches files for distribution, and tracks status updates across the document generation ecosystem.

Historically aligned with technology, this role is transitioning into a business-aligned, tech-savvy delivery position. Supporting an established, high-performing, and mature team, you will operate in a hybrid capacity-blending traditional Agile/Scrum leadership (~60%) with hands-on product delivery, release coordination, and execution management (~40%).

location: Irving, Texas

job type: Contract

salary: $59.80 - 69.80 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

Agile Leadership & Team Facilitation (~60%)

• Ceremony Facilitation: Lead standard Scrum ceremonies (sprint planning, daily stand-ups, reviews, and retrospectives) for a mature, established team with existing methodologies.
• Continuous Improvement: Identify opportunities to optimize team workflows, remove delivery impediments, and elevate Agile maturity while preserving strong team cohesiveness.
• Cross-Functional Alignment: Bridge the gap between business stakeholders and technical teams, ensuring seamless communication and alignment on priorities.

Product Delivery & Release Execution (~40%)

• Release & Change Management: Drive release train coordination, release deployment preparation, and operational change management processes.
• Testing & Quality Coordination: Actively coordinate and support Quality Assurance (QA) and User Acceptance Testing (UAT) cycles to ensure high-quality, compliant deliverables.
• Scope & Schedule Management: Manage delivery schedules, roadmaps, and scope tracking to keep initiatives on track against competing deadlines and regulatory priorities. (Note: Financial budgeting and resource costing remain managed separately by technology and finance teams.)
• ITSM Operations: Utilize ServiceNow for day-to-day IT Service Management (ITSM) workflows, including incident management, problem management, change management, and creating/closing change tasks.

qualifications:

Required Qualifications & Skills

• Experience: 7+ years of Agile delivery, Scrum Master, or technical product management experience within a highly regulated environment.
• Domain Expertise: Proven background working with Enterprise Content Management (ECM) platforms, document generation workflows, or customer correspondence ecosystems (preferred over generalized banking experience).
• Tooling Proficiency: Advanced working knowledge of Jira, Confluence, and ServiceNow (specifically ITSM workflows and change task management; backend ServiceNow implementation or development is not required).
• Delivery & Release Acumen: Demonstrated success managing complex release schedules, coordinating UAT/QA phases, and navigating strict regulatory timelines.
• Communication: Exceptional stakeholder management and interpersonal skills, with the ability to communicate clearly across business and technology groups.

Preferred Qualifications

• Active Agile or Scrum certifications (e.g., CSM, PSM, SAFe) are a plus, though proven, hands-on delivery experience is prioritized over formal credentials.
• Familiarity with imaging repositories (e.g., FileNet, CMOD) and third-party print vendor integrations.

#LI-KI1

#LI-Hybrid

skills:

Agile,APIs,API-testing,batch processing,cloud modernization,Confluence,Basic knowledge of SQL,file transfers,Jira,JIRA Align,regression testing,Release Management,Scrum Master,ServiceNow,defect triage,hands-on coding,software development lifecycle,SDLC,Version One,Coordinate,Coordination,leadership,point of contact,strategic initiatives,User Acceptance Testing (UAT),UAT,Agilist,audit requirements,change management,Customer Service Management,Delivery Management,Agile delivery,document generation,Financial Services Operations,governance,incident management,financial,Financial Services,delivery tracking,production monitoring,Production Operations,production support,QA,risks,security controls,stakeholder communications,implementation experience,testing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.