Scrum Master

United Airlines; Chicago, Northern (IL, KY); On-site; USD 112,000 - 147,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Job summary

United Airlines seeks a Scrum Master to guide Agile teams in delivering business-critical products. You will support ceremonies, remove impediments, and coach teams and stakeholders on Agile practices.

You will foster accountability, transparency, and continuous learning, ensuring delivery aligns with sprint goals and release timelines. Strong communication and servant leadership are essential.

Qualifications

• Bachelor's degree in a related field.
• 4+ years in technology development roles (BA, release management, etc.).
• Strong understanding of Scrum, Kanban, and other Agile frameworks.
• Experience with Jira, Confluence, or Azure DevOps.
• Excellent communication, facilitation, and conflict resolution skills.
• Servant leadership and team empowerment focus.
• Experience in a collaborative, cross-functional Agile environment.
• Authorized to work in the United States without sponsorship.
• Interview required to meet qualifications.

Responsibilities

• Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives.
• Identify, track, and remove blockers; escalate when needed.
• Coach teams and product managers on Agile principles and practices.
• Ensure delivery aligns with sprint goals and release timelines.
• Provide clear updates on risks and commitments to stakeholders.
• Lead retrospectives and drive continuous improvement across teams.

Skills

Agile

Scrum

Kanban

Jira

Confluence

Azure DevOps

Communication

Facilitation

Conflict resolution

Servant leadership

Education

Bachelor's degree

Master's degree

Tools

Jira

Confluence

Azure DevOps

Job description

Description

Job overview and responsibilities

The role of a Scrum master is a pivotal role in guiding Agile teams to deliver high-quality, business-critical products. Your responsibilities will include facilitating Agile ceremonies, identifying and removing impediments, and coaching both the team and stakeholders on Agile principles and practices. You will be instrumental in cultivating a culture of continuous improvement, empowering teams, and fostering seamless cross‑functional collaboration.

• Agile Facilitation:
  • Guide and support Agile teams by facilitating Scrum ceremonies: Daily Stand‑ups, Sprint Planning, Sprint Reviews, and Retrospectives
• Impediment Removal:
  • Identify, track, and eliminate blockers to team progress through problem‑solving and escalation
  • Partner with leadership and functional groups to resolve dependencies and constraints
• Team Coaching:
  • Coach team members and product managers on Agile principles, practices, and frameworks
  • Foster a culture of accountability, transparency, and continuous learning with the team
  • Organize and conduct training sessions to enhance team members’ skills in Agile methodologies
• Delivery Oversight:
  • Ensure teams are delivering work in alignment with sprint goals and release timelines
  • Use Agile metrics (velocity, burndown, cycle time) to provide insight into team performance and opportunities for improvement
  • Support the team and stakeholders in adapting to changes in project scope or direction
• Stakeholder Communication:
  • Act as a bridge between product managers, developers, QA, and stakeholders
  • Provide clear and consistent updates on team progress, risks, and delivery commitments
• Agile Maturity & Continuous Improvement:
  • Promote and support the adoption of Agile best practices across teams and departments
  • Lead retrospectives and drive actionable outcomes that enhance team efficiency and morale

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Business Administration, Computer Science, Engineering or related field
• 4+ years in technology development roles (BA, Release management etc..)
• Strong understanding of Scrum, Kanban, and other Agile frameworks
• Experience working with Agile project management tools such as Jira, Confluence, or Azure DevOps
• Excellent communication, facilitation, and conflict resolution skills
• Ability to lead by example, demonstrating strong servant leadership and a focus on team empowerment
• Experience working in a collaborative, cross‑functional Agile environment, with a strong focus on delivering value
• Ability to manage and resolve conflict effectively, keeping the team focused on achieving sprint goals
• Strong organizational skills and ability to manage multiple teams or projects concurrently
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Agile certifications such as Certified ScrumMaster (CSM)
• Experience as a scrum master, agile coach, or in a similar role within an Agile environment
• Experience in an environment involving DevOps, CI/CD pipelines, or cloud‑based application delivery
• Familiarity with Agile frameworks
• Exposure to Agile transformations and change management
• Background in software development or technical project delivery is a plus
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem‑solving. Applies critical thinking to validate AI‑generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job‑related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]