Quality Engineering Manager

United Airlines; Chicago, Northern (IL, KY); Hybrid; USD 102,000 - 133,000; Full time

Benefits offered by this job

Flight privileges

Medical benefits

401(k) plan

Paid time off

Job summary

United Airlines in Chicago is seeking a Quality Engineering Manager to lead automated testing efforts across multiple projects, guiding on-site and offshore QA teams, and driving quality initiatives with an AI-first approach.

You will partner with application DevOps, shape CI/CD pipelines, and advance test strategies across agile environments, with travel up to 10% and a focus on performance, end-to-end and non-functional testing.

Qualifications

• Bachelor's degree in Computer science, Information technology or similar.
• 3+ years of Quality Engineering experience with managing large enterprise programs.
• 3+ years implementing a Test Automation framework.
• 3+ years automation scripting with Selenium or Playwright.
• 3+ years experience in release automation (CI/CD) and performance testing.
• 1+ years experience using GenAI & Agents to expedite validation.
• Willing to travel domestically/internationally up to 10%.

Responsibilities

• Govern testing across projects with agile, integration, end-to-end and performance tests.
• Lead onsite and offshore Quality Engineering teams and ensure ownership of deliverables.
• Collaborate with application teams and leadership to improve best-in-class quality practices.
• Drive innovations with GenAI capabilities from PoC to implementation across Digital Technology.
• Develop strategies to improve QA practices from pre- to post-deployment.
• Partner with DevOps to build CI/CD pipelines for QA and Production tests.
• Escalate issues to senior management as needed.

Skills

Quality Engineering

Test Automation

GenAI testing

Communication

Education

Bachelor's degree in Computer science or IT

Tools

Selenium

Playwright

Jira

Zephyr

ADO

Postman

ReadyAPI

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

As a Quality Engineering Manager of Information Technology at United, you will be responsible for the delivery of excellence through strategic resource planning and automation focused quality initiatives. You’ll lead and mentor both onsite and offshore Quality Engineering teams, ensuring they take full ownership of deliverables and uphold the highest standards.

In this role, you will be accountable for governing quality efforts across multiple projects and/or large programs with several quality engineering & testing workstreams. You’ll collaborate closely with application teams and organizational leadership to influence best in class quality practices and advance TMMi test maturity across the enterprise.

• Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams
• Offer creative solutions to solve complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc.
• Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology
• Develop and implement strategies to improve Quality Engineering practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling)
• Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments
• Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications, using test automation principles and AI-first approach
• Research and resolve people and project issues; provide recommendations; escalat[e] to senior management as needed

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Computer science, Information technology or similar
• 3+ years of Quality Engineering experience with managing large enterprise programs
• 3+ years of hands-on experience implementing Test Automation framework
• 3+ years of hands-on experience in automation scripting with Selenium or Playwright.
• 3+ years of experience in supporting release automation (CICD) and application performance testing
• 1+ years of experience in using GenAI & Agents to expedite functional and non-functional validation
• Willing and able to travel domestic/internationally (up to 10%)
• Listening, communication, partnership and negotiation skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Previous airline experience
• Understanding of GenAI testing technologies
• CSTE or any other Test Automation related certifications
• Test Management Tools: Jira, Zephyr, Microsoft Test Management (ADO)
• Automation: Hands-on exposure to Playwright/Selenium, Ready API/Rest Assured, Postman, SeeTest, or any others to automate API's, UI and Mobile applications
• Continuous Integration and Deployment: Harness/Github Actions or any other tools
• Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred)

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]