Scrum and Workflow Analyst – Telework Hybrid

State of California; California (MO); Hybrid; USD 43,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

Retirement plans (CalPERS)

Savings plans (401K and 457b)

Leave benefits

Insurance (group long term disability)

Job summary

The State of California DMV Information Systems Division is seeking an Analyst I to support the enterprise ServiceNow team by documenting business processes, gathering requirements, and organizing work items for ongoing enhancements.

Ideal candidates are early in their analytical careers, eager to learn, collaborate with stakeholders, and contribute to statewide service management by writing user stories and ensuring requests are clearly defined before development.

Qualifications

• Desirable qualifications include: ability to reason logically and creatively to resolve complex governmental problems.
• Develop and evaluate alternatives.
• Analyze data and present ideas effectively.
• Consult with administrators on various subjects.
• Gain and maintain cooperation of stakeholders.

Responsibilities

• Support enterprise ServiceNow team by documenting business processes, gathering and clarifying requirements, and organizing work items for ongoing enhancements.
• Write user stories, support workflow documentation, and ensure requests are clearly defined before development.

Job description

Job Posting: Scrum and Workflow Analyst – Telework Hybrid

Department of Motor Vehicles

JC-532000

ANALYST I

Salary: $3,861.00 - $6,276.00 per Month.

ANALYST I $3,861.00 - $4,839.00A $4,181.00 - $5,233.00B $5,014.00 - $6,276.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/28/2026

Work Location: DMV Headquarters, Sacramento, CA

Telework: Hybrid

Job Type: Permanent, Full Time

Part-time telework available. Telework requires California residency. This position offers hybrid telework opportunities; however, telework arrangements are subject to change at any time based on State & departmental operational needs. Employees may be required to report to the office as necessary. The incumbent performs work indoors in a climate-controlled environment under artificial lighting.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

The Information Systems Division with the California Department of Motor Vehicles is seeking a motivated Anlayst I to support our enterprise ServiceNow team by helping document business processes, gatheringand clarifying requirements, and assisting with organizing work items for ongoing enhancements. It is ideal for someone early in their analytical career who is eager to learn, collaborate, and contribute to a statewide service management environment. The incumbent will work with business partners and ServiceNow team members to capture needs, write user stories, support workflow documentation, and ensure requests—such as dashboard updates or process improvements—are clearly defined before technical staff begin development.

Minimum Requirements

• ANALYST I

Department Information

The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 34 million driver license and identification card holders, collecting over $14 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at www.dmv.ca.gov

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Applicants must be eligible for appointment (e.g., must take and pass examination). Additionally, applicants must have authorization to work in the United States. Please note that we are unable to provide visa sponsorship at this time.

Desirable Qualifications

• Ability to reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental and managerial problems.
• Develop and evaluate alternatives.
• Analyze data and present ideas and information effectively.
• Consult with and advise administrators or other interested parties on a wide variety of subject-matter areas.
• Gain and maintain the confidence and cooperation of those contacted during the course of work.

Benefits

• Health, vision, and dental benefits
• Retirement plans (CalPERS)
• Savings plans (401K and 457b)
• Leave benefits
• Insurance (such as group legal insurance and group long term disability insurance)
• Employee assistance program

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Office of Civil Rights and Resolution
[phone]

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.