Screener

FALL CREEK FARM & NURSERY; Tyler (TX); Hybrid; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Telework possible

Job summary

The Texas Health and Human Services Commission (HHSC) in Tyler, TX is seeking a LTC Services Screener II (CT). This full-time role screens requests for Long Term Care Services and Supports, interviewing seniors and individuals with disabilities to connect them with CCSE services.

Responsibilities include handling high call volumes, processing referrals, and providing information about CCSE programs. Travel up to 25% and occasional telework may be available.

Qualifications

• High School Diploma or equivalent required.
• Willing to travel up to 25% for meetings/trainings.
• Experience using Microsoft Office and related applications.
• Ability to communicate effectively in writing.
• Bilingual English/Spanish preferred.

Responsibilities

• Screen requests for Long Term Care Services and Supports to help clients stay in the community.
• Interview elderly and disabled individuals and explain CCSE services.
• Process referrals and requests for CCSE program services.
• Refer clients to other programs and community organizations.
• Handle high call volumes and document case records.

Skills

Clear communication

Customer service

MS Office proficiency

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Posting ID21359-Posted09/11/2026-Health & Human Services Comm-CCSE Region 04 Eligibility Det-Community and Social Services-a. $1 - $2999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title: Screener
Job Title: LTC Services Screener II (CT)
Agency: Health & Human Services Comm
Department: CCSE Region 04 Eligibility Det
Posting Number: 21359
Closing Date: 09/25/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $2,694.33-$3,946.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-11
Shift: Day
Additional Shift: None
Telework:
Travel: Up to 25%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: TYLER
Job Location Address: 3303 MINEOLA HWY
Other Locations: None
MOS Codes: 42SX,4C0X1

Brief Job Description:
Screen requests for people who are aging and those with disabilities who are
applying for Long Term Care Services and Supports that enable them to
remain in the community. Work involves interviewing elderly consumers and
consumers with disabilities, explaining and referring consumers to the
appropriate services. Processes Community Care Services & Eligibility
(CCSE) referrals for unit assignment. Provides general and specific
information about CCSE services to individuals and the public. Makes
appropriate referrals to other program areas and to the community
organizations. Generates change requests from consumers, family
members, and/or contracted provider agencies. Provides specific
information regarding Interest List services and status of
placements. Handles high volume incoming calls in a Call Center
environment which may include working a schedule from 8am – 5pm. Work
includes operating a computer. May perform clerical duties on rotation.

Essential Job Functions (EJFs):

• Answers the toll-free Intake Line for Region 04/05 CCSE.
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
• Accept and process telephone and fax requests for CCSE program services. (30%)
• Provides general and specific information about CCSE program services. (25%)
• Refers intakes to CCSE staff. (20%)
• Refers individuals to other programs, agencies and other community organizations. (20%)
• Completes special assignments and/or reports. (5%)
• Operates a computer to document, update or inquire into case records.
• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answer inquiries, address issues, or resolve/report problems or complaints.
• Operates a computer to document, update or inquire into case records.
• Prepares report/record of each call received in order to provide management information on program operations.

Registrations, Licensure Requirements or Certifications:
Current Valid Driver’s License.

Knowledge, Skills, and Abilities (KSAs):

• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.
• Skills in the use of automated software (i.e. Microsoft Office, SharePoint, etc.)
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability

Initial Screening Criteria:

• High School Diploma or equivalent is required.
• Application indicates willingness to travel at least 25% of the time for meetings and trainings.
• Experience using email and other automated applications, such as Microsoft Office products.
• Ability to communicate effectively in writing as observed by detail and completeness of information provided on the state application
• Application indicating bilingual: English/Spanish preferred.

Additional Information: Must have reliable transportation. Must be able to attend training which may require overnight stay. This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need. Applicants with previous employment with CCSE will be reviewed by program management to determine appropriate entry level. HHS salary provisions are used to determine the hiring salary.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.