LTC Services Screener II

Texas Health and Human Services; McAllen (TX); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance for employee

Pension plan

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks a LTC Services Screener II to interview elderly and disabled clients applying for Long Term Care Services.

The role processes CCSE referrals, provides information about services, and makes referrals to other programs and community organizations. Requires high school diploma and willingness to travel; bilingual English/Spanish preferred.

Qualifications

• Ability to communicate effectively in writing and speaking.
• Ability to set priorities, timelines, and meet deadlines.
• Ability to establish and maintain effective relationships with clients, staff, and partner agencies.
• Proficiency with computers and general office equipment.
• Proficiency using automated software (Microsoft Office, SharePoint, etc.).
• Knowledge of interviewing techniques to obtain information and resolve conflicts.
• Knowledge of resources serving older adults or individuals with disabilities.

Responsibilities

• Answers the Statewide toll-free Intake Line for CCSE.
• Maintains regular and predictable attendance.
• Follows HHS policies and procedures related to job performance.
• Accepts and processes telephone and fax requests for CCSE program services.
• Provides general and specific information about CCSE program services.
• Refer intakes to CCSE staff.
• Refer individuals to other programs, agencies, and community organizations.
• Completes special assignments and/or reports.
• Operates a computer to document, update or inquire into case records.
• Handles high-volume incoming calls in a Call Center environment.
• Communicates at a basic level with others to provide, exchange or verify information.
• Addresses inquiries, issues, or problems or complaints.
• Documents calls for management information on program operations.

Skills

Communication

Prioritization

Relationship building

Computer skills

MS Office

Interviewing

Care resources

Education

High School Diploma

Job description

Date: Jul 29, 2026

Location: MCALLEN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: LTC Services Screener II Job Title: LTC Services Screener II (CT) Agency: Health & Human Services Comm Department: CCSE Region 11 Eligibility Det Posting Number: 19501 Closing Date: 01/27/2027 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $2,694.33 - $3,946.25 Pay Frequency: Monthly

Salary Group: TEXAS-B-11 Shift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt

Facility Location: Job Location City: MCALLEN Job Location Address: 4501 W BUS HWY 83 Other Locations: Mcallen MOS Codes: 42SX,4C0X1

LTC Services Screener II - Job Description

LTC Services Screener II - Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities, explaining, and referring consumers to the appropriate services. Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment. Provides general and specific information about CCSE services to individuals and the public. Make appropriate referrals to other program areas and to the community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am – 5pm. Work includes operating a computer. May perform clerical duties on rotation.

Essential Job Functions

• Answers the Statewide toll-free Intake Line for CCSE.
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
• Accept and process telephone and fax requests for CCSE program services. (30%)
• Provides general and specific information about CCSE program services. (25%)
• Refers intakes to CCSE staff. (20%)
• Refers individuals to other programs, agencies, and other community organizations. (20%)
• Completes special assignments and/or reports. (5%)
• Operates a computer to document, update or inquire into case records.
• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answer inquiries, address issues, or resolve/report problems or complaints.
• Operates a computer to document, update or inquire into case records.
• Prepares report/record of each call received to provide management information on program operations.

Registrations, Licensure Requirements Or Certifications

Valid driver’s license

Knowledge Skills Abilities

• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.
• Skills in the use of automated software (i.e., Microsoft Office, SharePoint, etc.)
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.

Initial Screening Criteria

• High School Diploma or equivalent is required.
• Application indicates willingness to travel at least 25% of the time for meetings and training.
• Experience using email and other automated applications, such as Microsoft Office products.
• Ability to communicate effectively in writing as observed by detail and completeness of information provided on the state application.
• Application indicating bilingual: English/Spanish preferred.

Additional Information

Must be willing to attend trainings. Must be willing to travel including overnight stay as required.

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Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Mc Allen