Scout Junior Quality Coordinator - Portuguese (Brazil)

Welo Global; United States; À distance; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Welocalize is seeking a Junior Quality Coordinator for a Search Quality Rater project. The role involves tasks in Portuguese (Brazil) and English (US), remotely based in Brazil. You will work as the junior coordinator, handling data analysis, reporting, and QA tasks with guidance from Quality Coordinators.

Applicants must be located in Brazil, be web-savvy, and commit to only this project. This freelance/independent contract position offers flexible hours (part-time 20h/wk or full-time 40h/wk)

Qualifications

• Fully Proficient in Portuguese (Brazil)
• Strong understanding of English
• Must be located in Brazil
• Strong understanding of popular culture in Portuguese (Brazil)
• Dedicated only to 'Search Quality rating program' and not other rating programs
• Must not have current or previous experience with 'Ads quality rating'
• Must be the only one in your household working as a 'Search Quality Rater'
• Web-savvy and able to work in a fast-paced environment
• Excellent online research skills
• Reliable computer system and internet connection
• Reliable anti-virus software
• Ability to follow instructions in English and comply with client conventions
• Must sign a Non-Disclosure Agreement
• Must pass learning modules and quality test before starting

Responsabilités

• May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators.
• Completes Internal Assessments.
• Provides feedback on blind test ranges and queries coming from the team.
• May provide ad-hoc support to raters and educate them on best practices and client’s expectations.
• Flags raters that show any behavioral concerns.
• May analyze RCAs provided by resources and request clarifications, as necessary.
• May participate in the creation/review of training material, including best practices and webinars.
• May keep track of data and analyze the data.
• May attend meetings with different stakeholders as applicable - with support of Quality Coordinators.
• Monitors raters’ queries.
• May perform other program-specific tasks needed to achieve OKRs.

Description du poste

Main Purpose of The Role

Are you a search engine guru? Can you find what you're looking for with just a few keywords? We have a unique opportunity for you to put your skills to the test!

Welocalize is looking for an Portuguese (Brazil) speaker in Brazil to help support our client's project as Junior Quality Coordinator.

Main Duties

You will be the junior coordinator of our Search Quality Rater project.

You will complete tasks both in Portuguese (Brazil) and English (US).

Responsibilities

• May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators.


• Completes Internal Assessments.


• Provides feedback on blind test ranges and queries coming from the team.


• May provide ad-hoc support to raters and educate them on best practices and client’s expectations.


• Flags raters that show any behavioral concerns.


• May analyze RCAs provided by resources and request clarifications, as necessary.


• May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.


• May keep track of data and analyze the data.


• May attend meetings with different stakeholders as applicable - with support of Quality Coordinators.


• Monitors raters’ queries.


• May perform other program-specific tasks needed to achieve OKRs.

Project Details

• Location: Remote, Brazil-based


• Hours: Part time: 20hours/week, Full time: 40hours/week


• Start date: ASAP


• Employment Type: Freelance/Independent Contract

Required Skills

• Fully Proficient in Portuguese (Brazil)


• Strong understanding of English


• Must be located in Brazil


• Strong understanding of popular culture in Portuguese (Brazil)


• Must be dedicated only to \"Search Quality rating program\" and NOT other search or ads rating programs


• Must not have current or previous experience with \"Ads quality rating\"


• Must be the only one in your household working as a \"Search Quality Rater\"


• Web-savvy and able to work in a fast-paced environment


• Excellent online research skills


• Reliable computer system and internet connection


• Reliable anti-virus software (as you will be surfing the web as part of the work)


• Ability to follow instructions in English and comply with the project conventions and rules expected by the client


• Must sign a Non-Disclosure Agreement to protect client confidentiality


• Must pass learning modules and a required quality test designed by our client before starting working modules and a required quality test designed by our client before starting work

Additional Information

When you join Welocalize, you have the opportunity to bring your career to the next level:

• ... receive steady volume of work and long-term partnership {where this applies}


• ... professional development: work on exciting projects that will empower you keep learning and growing


• ... work with multicultural, international team with a great variety of documents and content types


• ... 24-hour 6-day a week support from our Community team.