Scientific Support Spec, Med A

Jubilant Pharma, LLC; Spokane, Northern (WA, KY); On-site; USD 80,000 - 108,000; Full time

Benefits offered by this job

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Job summary

Jubilant HollisterStier Spokane is seeking a Scientific Support Specialist to advance medical affairs messaging and provide technical customer support in allergen extract manufacturing and immunotherapy. The role partners with Customer Service, Sales, and Marketing to promote products and scientific information.

The position requires a BS in a related science, with 2+ years in pharma/biotech labs or customer-facing work. Spokane on-site, travel up to 10% is expected.

Qualifications

• Bachelor of Science required in biology, biochemistry, immunology or related field.
• Master’s degree or higher preferred with 2+ years lab experience.
• 2+ years in pharmaceutical/biotech/environmental science with lab or customer-facing work.

Responsibilities

• Technical Customer Support/Communication – develop subject matter expertise in allergenic extract manufacturing and allergy immunotherapy.
• Respond to customer technical inquiries and product-related questions.
• Maintain database of medical affairs interactions and provide clinical guidance to customers.
• Technical Sales & Marketing Support – collaborate with Marketing to review scientific information for print/digital materials.
• Travel for meetings with accounts to present Scientific Advantages and support education activities.

Education

Bachelor of Science in biology/biochemistry/immunology

Master’s degree or higher + 2+ years lab experience

2+ years in pharma/biotech/environmental science lab or customer-facing role

Microsoft Office

Strong scientific background

Tools

Microsoft Office

Job description

Jubilant HollisterStier Spokane is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

JOB DESCRIPTION

Join a Leader in Pharmaceutical Manufacturing — And Build What’s Next

As Spokane’s Largest Manufacturing Company, Jubilant HollisterStier LLC is a well-established force in the pharmaceutical and biopharmaceutical industries, providing a complete range of manufacturing services that support lifechanging medicines around the world.
We are nationally recognized for our expertise in producing sterile injectable vials and lyophilized products, and our Allergy business is a global leader in allergenic extracts that support treatments for allergies and asthma. Jubilant HollisterStier is proudly part of the global, Jubilant Pharma family. established force in the pharmaceutical and biopharmaceutical industries, providing a complete range of manufacturing services that support lifechanging medicines around the world.

For the Builders, Innovators, and Doers — This Is Your Place

If you are someone who thrives on solving complex problems, improving systems, and building real solutions, you’ll feel at home here. At Jubilant HollisterStier, your ideas matter — and your impact is felt globally.

Why builders choose us:

• Immediate impact: Your work directly supports essential medicines and allergenic therapies used worldwide.
• Benefits start on day one: Medical, Dental, Vision, FSA/HSA, Life, AD&D, and Disability benefits begin immediately because your well-being shouldn’t have a waiting period.
• A career you can grow: We provide opportunities for growth, promotion, and annual raises, with midpoint compensation reserved for high performance and longevity.
• A culture of improvement: We value people who thrive on continuous improvement, innovation, and hands on contribution.
• A stable industry leader: Backed by Jubilant Pharma, we pair long term stability with forward looking innovation.

If you want to build something meaningful with a team that values your drive, skills, and ideas — you belong here.

Job Description: The Scientific Support Specialist works in the Medical Affairs department within HollisterStier Allergy. The role requires regular interaction with external customers (healthcare providers and staff), as well as with internal employees primarily in Customer Service, Sales, and Marketing. Additional support is offered as needed to other departments including Regulatory Affairs, Manufacturing, Quality Control, and Human Resources. The position will be a highly visible support role and must drive efforts to promote HollisterStier’s products and elevate the company’s scientific message and services. The Scientific Support Specialist will also have opportunities to take on additional leadership assignments and grow into an industry-level expert.

• Technical Customer Support/Communication – 70%
  • Become a subject matter expert in allergenic extract manufacturing and allergy immunotherapy
  • Stay current with scientific information from leading journals, organizations, and affiliated websites
  • Respond to customer technical inquiries
  • Respond to product complaints, adverse event reports and requests for off-label information and delegate to appropriate team in Customer Service/Regulatory Affairs
  • Develop and maintain database of all medical affairs interactions
  • Provide direct allergy practice assessments; allergy skin testing and immunotherapy protocol consultation, skin test panel reviews, and product conversion guidance
• Technical Sales & Marketing Support – 30%
• Collaborate with Marketing to create and/or review scientific information for both printed and online dissemination (website, social media, sales collateral, technical memos, etc)
• Cultivate business relationships by conducting meetings with key accounts/target conversion accounts to present Scientific Advantages of HollisterStier (travel as necessary)
• Assist Medical Affairs, Scientific Affairs, and Regulatory Affairs with educational activities and scientific presentations
• Fellowship/Residency education for allergists-in-training
• Attend regional and national meetings/conferences/symposia

Qualifications:

• Bachelor of Science; preferably in biology, biochemistry, immunology or similar area required.
• Preferred: Master’s degree or higher with 2+ years lab experience
• 2+ years in pharmaceutical, biotechnology or environmental science field working in a laboratory or customer-facing role required
• Microsoft Office
• A unique blend of both scientific and business acumen
• Strong scientific background with laboratory experience (preferably biochemistry, microbiology, or immunology)
• Self-starter with the ability to take on new projects and develop new approaches to old problems
• Dynamic and collaborative presentation style; comfortable delivering technical information to a broad range of audiences
• Works cross-functionally and seeks opportunities for self-guided development
• Hands-on experience with immunoassays like ELISA and Western Blot, or with protein biochemistry methods like SDS-PAGE, Mass Spectrometry, HPLC, etc; Experience with direct customer interactions either answering technical questions or medical/clinical inquiries is highly desirable
• Other Physical Requirements:
• Preferred location for this role is Spokane, WA; remote (US-based) work location allowed for right candidate.
• Role requires travel up to 10%
• Handling of allergenic extracts during training or demonstrations (following appropriate PPE recommendations)
• Exposure to medical office environment
• Limited exposure to manufacturing or research areas where allergens are stored or handled

. Location: Spokane, WA — On Site, Full- -Time

Shift: Monday-Friday | 8:00AM-5:00PM

Compensation & Benefits That Start on Day One — Because Your Well Being Matters

Hiring Wage: $80,169.00 – $107,600.00, with opportunities for growth, promotion, and annual raises.

At Jubilant HollisterStier, we don’t believe in waiting periods. From the moment you join us, you and your family have access to a full suite of benefits designed to support your health, stability, and long-term success.

Starting on your first day, you receive:

• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Life & AD&D Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program

Jubilant HollisterStier is an EEO/AA Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Our Promise: Caring, Sharing, Growing

We are committed to enhancing value for customers and stakeholders by delivering innovative and economically efficient solutions, always with care for the environment and society.

COMPANY :Jubilant HollisterStier Spokane