SCIB – Agency Desk Associate

Santander Consumer USA Inc.; Brickell Hammock (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Santander Consumer USA Inc. is seeking an Agency Desk Associate to support and administer a portfolio of syndicated and bilateral loan facilities.

You will act as an operational contact for borrowers, lenders, Front Office, Legal, Credit Risk and internal Operations teams throughout the loan lifecycle. The role requires strong attention to detail, knowledge of syndicated lending, and the ability to manage multiple transactions under deadlines.

Qualifications

• 4+ years of experience in syndicated loans, commercial lending, loan agency, credit administration, transaction management or loan operations.
• Practical understanding of syndicated and bilateral loan structures and the responsibilities of an Administrative Agent.
• Experience reviewing and interpreting credit agreements and related legal documentation.

Responsibilities

• Administer assigned syndicated and bilateral loan transactions, including new deal closings, drawdowns, rollovers, repricings, repayments, amendments, consents, waivers, extensions, refinancings and maturities.
• Review credit agreements, amendments, fee letters, assignments, notices, collateral documents and other transaction documentation.
• Translate contractual terms into accurate operational requirements, transaction checklists, system records and servicing activities.
• Coordinate funding requirements and cash movements among borrowers, lenders and internal payment teams.
• Prepare, review and distribute borrower and lender notices relating to interest, principal, fees, funding, rate settings and other contractual events.
• Calculate or validate interest, fees, lender allocations, accruals and other transaction economics.
• Ensure accurate booking of deal, facility, lender, pricing, fee, and collateral information on the loan servicing platforms.
• Monitor contractual deadlines, consent requirements, reporting obligations, interest periods, payment dates and outstanding transaction items.
• Act as a primary operational contact for borrowers, lenders, external counsel and internal stakeholders, responding to inquiries accurately and professionally.
• Escalate documentation gaps, funding risks, operational breaks, control exceptions and overdue deliverables.
• Maintain complete transaction evidence, approvals, correspondence, reconciliations and supporting documentation for audit and control purposes.
• Support management reporting, key performance indicators, service-level monitoring and risk assessments.
• Contribute to process improvements, automation initiatives, procedure updates and control enhancements.
• Provide guidance and knowledge-sharing support to less experienced team members.

Skills

Syndicated loans

Credit administration

Transaction management

Loan operations

Education

Bachelor's degree in Finance, Accounting, Business, Economics or related discipline

Job description

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Agency Desk Associate is responsible for supporting and administering a portfolio of syndicated and bilateral loan facilities for which the Bank acts as Administrative Agent and/or Collateral Agent. This role serves as an operational point of contact for borrowers, lenders, Front Office, Legal, Credit Risk and internal Operations teams throughout the loan lifecycle.

The role is responsible for ensuring transactions are processed accurately, within contractual deadlines, and in accordance with applicable credit agreements, internal policies, and established controls. Success in this role requires a strong understanding of syndicated lending, attention to detail, sound judgment, and the ability to manage multiple transactions in a deadline-driven environment.

Key Responsibilities

• Administer assigned syndicated and bilateral loan transactions, including new deal closings, drawdowns, rollovers, repricings, repayments, amendments, consents, waivers, extensions, refinancings and maturities.
• Review credit agreements, amendments, fee letters, assignments, notices, collateral documents and other transaction documentation.
• Translate contractual terms into accurate operational requirements, transaction checklists, system records and servicing activities.
• Coordinate funding requirements and cash movements among borrowers, lenders and internal payment teams.
• Prepare, review and distribute borrower and lender notices relating to interest, principal, fees, funding, rate settings and other contractual events.
• Calculate or validate interest, fees, lender allocations, accruals and other transaction economics.

• Ensure accurate booking of deal, facility, lender, pricing, fee, and collateral information on the loan servicing platforms.

• Monitor contractual deadlines, consent requirements, reporting obligations, interest periods, payment dates and outstanding transaction items.
• Act as a primary operational contact for borrowers, lenders, external counsel and internal stakeholders, responding to inquiries accurately and professionally.
• Escalate documentation gaps, funding risks, operational breaks, control exceptions and overdue deliverables.
• Maintain complete transaction evidence, approvals, correspondence, reconciliations and supporting documentation for audit and control purposes.
• Support management reporting, key performance indicators, service-level monitoring and risk assessments.
• Contribute to process improvements, automation initiatives, procedure updates and control enhancements.
• Provide guidance and knowledge-sharing support to less experienced team members.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s degree in Finance, Accounting, Business, Economics or a related discipline, or equivalent professional experience.

Qualifications:

• 4+ years of experience in syndicated loans, commercial lending, loan agency, credit administration, transaction management or loan operations.
• Practical understanding of syndicated and bilateral loan structures and the responsibilities of an Administrative Agent.
• Experience reviewing and interpreting credit agreements and related legal documentation.