School of Law Service Desk Student Assistant

Liberty University, Inc.; Lynchburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Liberty University seeks a part-time Library Service Desk Assistant to deliver courteous, professional service at the Ehrhorn Law Library. The role supports law students and faculty by answering questions, locating resources, and reserving study spaces.

It requires a vigilant, team-oriented approach and adherence to university policies. Responsibilities include desk coverage, resource handling, and shelving duties, with occasional travel within Green Hall and possible late/evening hours.

Qualifications

• GPA 3.0+ preferred.
• One semester of college education required.
• Federal Work Study status preferred.
• Customer service experience preferred.

Responsibilities

• Answer library user questions in person and by phone.
• Reserve study rooms for law students and faculty.
• Locate physical and electronic resources for checkout or in-library use.
• Maintain library spaces by hourly counts, reshelving, and cleaning.
• Identify patrons needing assistance and promote inclusive service.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

English proficiency

Education

One semester of college education

Federal Work Study status preferred

Job description

The principal role of the Library Service Desk Assistant is to provide excellent customer service within the Ehrhorn Law Library by answering basic directional, resource, and technical-related requests from all library users. This is a position that demands courteous and polite interactions with the service population, and an obvious, vigilant posture while staffing the service desk. This position reports to the Access Services Coordinator.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Providing excellent customer service by answering library user questions in person and on the phone, reserving study rooms for law students and faculty, and locating physical and electronic resources for checkout or in-library use.
• Maintaining and caring for library spaces and resources by completing hourly counts, reshelving and shifting books, checking printer supplies, reading the shelves, updating legal texts, and cleaning the library.
• Performing the general duties listed above with the goal of maintaining a clean and clutter-free environment conducive to study.
• Completing special projects assigned by the Access Services Coordinator/Supervisor.
• Keeps a vigilant posture while staffing the Library Service Desk to identify patrons who may need assistance and/or those who may be exhibiting behavior that is problematic to others.
• Demonstrating the ability to work in and with diverse populations, supporting an inclusive environment.
• Strictly adhering to Liberty University policies, representing the University in an exemplary manner.
• Working effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.
• Complying with the Liberty University School of Law business casual dress code.

QUALIFICATIONS AND CREDENTIALS

• Grade point average of 3.0 or above is preferred.
• One semester of college education is required.
• Federal Work Study status is preferred.
• Previous customer service experience preferred.
• Some knowledge of the Library of Congress classification and call number system preferred.

ABILITIES AND COMPETENCIES

• Communication and Comprehension
• Ability to communicate in an effective, professional manner in a customer service setting to convey clear, well-articulated information to Liberty University School of Law’s community, patrons, and associates.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Strong organizational skills.
• Ability to work independently and exercise good judgment and discretion.
• Promptness and reliability to follow scheduled hours.
• Willingness to communicate library policy to users.
• Displays an attitude of courtesy, respect, and tact in dealing with others.
• Ability to read call number labels quickly and accurately.
• Problem Solving
• Ability to reason intuitively, analyze information and events, and apply judgment to solve routine, complex problems.
• Ability to efficiently prioritize and complete tasks.
• Ability to resolve potentially problematic issues with patrons.
• Physical and Sensory Abilities
• Occasionally required to travel to other areas of Green Hall.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to see, hear, and speak in order to effectively communicate with patrons.
• Regularly required to stand, walk, and climb stairs to move about the building.
• Regularly required to handle materials, reach overhead, kneel, or stoop in order to conduct business.
• Regularly required to lift 40 or fewer pounds and push book carts weighing up to 250 pounds.

WORKING CONDITIONS

• Work Environment: The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. It is well lighted, and the noise level is moderate. Working environment may include facilitation of events outdoors occasionally.
• Work Hours: Candidates must be open to the possibility of working late evenings and/or weekends and must have safe transportation available to them at those times. Minimum weekly hours 12; maximum weekly hours 18.
• Driving Requirements: If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.

Time Type Part time

Location Onsite

Pay Rate Starting at $12.77 Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.

Equal Opportunity Statement

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner.

In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes.

It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes.

The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law.

Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.