School IT Technician I (Campus)

Legacy Traditional Schools; Tucson (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Legacy Traditional Schools in Tucson seeks an IT Support Technician I to provide on-site technical support for employees and faculty, troubleshoot equipment, and maintain edtech software. You will be the campus main contact for IT tickets, assist with device deployments, AV systems, and travel between campuses as needed.

The role requires strong PC support knowledge, experience with Active Directory, Windows 10, ChromeOS and Google Workspace, and the ability to work under the guidance of the IT

Qualifications

• Associate's Degree or 3 years of progressive IT work experience in lieu of education requirement.
• 2+ years of experience configuring and setting up end-user devices (workstations, printers, mobile devices).
• Experience working in an ITSM ticketing system.
• Experience with Active Directory, Windows 10, ChromeOS, Google Workspace.
• Strong PC support knowledge across operating systems, networks, and devices (desktops, laptops, tablets, printers).
• ITIL or HDI certifications are highly desirable.
• CompTIA A+ or equivalent certification desirable.
• CompTIA Network+ or equivalent certification desirable.

Responsibilities

• Be the main point of contact for IT tickets submitted by LTS employees.
• Assist in remote and on-site resolution of IT tickets.
• Triage and assign unassigned tickets to maintain SLA goals.
• Perform routine inventory checks at campuses.
• Assist with device deployments, AV issue resolution, and peripheral refreshes.
• Support and maintain conference room and stage AV.
• Provide IT support across multiple campuses and travel up to 25 miles.
• Develop knowledge base articles for end users (e.g., printer mapping).
• Identity and access management within SIS.

Skills

End-user device setup

Education

Associate's Degree or 3 years IT experience

ITIL/HDI Certifications

CompTIA A+/Network+

Tools

Active Directory

Windows 10

ChromeOS

Google Workspace

Job description

Ignite your desire to be the best! Imagine an energy so positive, so powerful, it ignites your desire to be the best, inspires you to bring out the best in others, and fuels your aspiration to do the best work of your career. At Legacy Traditional Schools we do things a special way, in a way that ignites our desire to be the best, illuminates our educators's best talents, lights up the minds of our students, and fuels our school spirit. We shine the brightest when we raise our hands and rise to the challenge of changing lives through education, cultivating bright curious minds, achieving award-winning results, upholding our values, and engaging positively with our students, parents and communities.

Position Overview

The primary responsibility of the IT Support Technician I is to provide technical support to the employees and faculty at Legacy Traditional Schools. This position will assist in maintaining, upgrading, troubleshooting, and repairing all IT-related equipment, software, and edtech applications and will be the main point of contact on campus for IT Support.

These duties will be performed under the guidance of the IT Operations Manager.

Legacy Traditional Schools IT Support

• Be the main point of contact for IT tickets submitted by LTS Employees.
• Assist in the remote and on-site resolution of all IT tickets.
• Triage and assign unassigned tickets throughout the day as needed to maintain SLA goals.
• Perform routine inventory checks at campuses throughout the year.
• Assist with device deployment at new campuses, AV issue resolution, and device/peripheral deployments and refresh efforts.
• Support and maintain conference room and stage AV.
• Provide IT support to multiple campuses during the day or week, up to and including traveling 25 miles between campuses.
• Identify recurring issues and work with Level II Support Technicians to develop and create knowledge base articles as needed for end users to follow (e.g., how to map a printer).
• Identity and access management (account provisioning) functions within the Student Information Systems (SIS).
• Perform support and maintain Clever ed tech apps as needed.
• Assist with Device Refreshes, monitor upgrades, peripheral upgrades, etc.
• Conduct and coordinate IT-related activities with vendors.

Knowledge, Skills, & Abilities

Education and Experience

• An associate's Degree or three years of progressive IT work experience instead of the education requirement.
• 2+ years of experience with the configuration and setup of end-user devices (Workstations, MFP Printers, Mobile Devices, etc.).
• Experience working in an ITSM ticketing system.
• Experience with Active Directory, Windows 10, ChromeOS, Google Workspace.
• Strong PC support knowledge, including an understanding of computer operating systems, network connectivity, and devices (desktops, laptops, tablets, printers, etc.).
• Additional preferred experience:
  • Mobile device platforms (iOS and Android), hardware, and device management (MDM).
  • A/V equipment (projectors, displays).
  • Collaborative work tools including Slack, Google Meet, and Microsoft Teams.
  • VoIP telephone systems, paging systems, and scrolling billboards.
  • Microsoft Office Suite/O365.
• ITIL or HDI Certifications (highly desirable)
• CompTIA A+ or equivalent Certification (desirable).
• CompTIA Network+ or equivalent Certification (desirable).

Behavioral Competencies

• Delivers exceptional service: Positively and professionally works with and assists all staffing levels across the organization, prioritizing customer experiences with IT.
• Has an innovative mind: Offers specialized expertise in IT support demands for the business and education industries.
• Drives results: Embodies a quality, speed-to-resolution & results-focused approach to supporting IT users.
• Communicates effectively: Leverages strong verbal and written skills to create effective transmission of information between technicians, leaders, IT management, and customers.
• Builds trust: Work with a strong sense of character and a value for interpersonal partnerships, leading to excellent customer service.
• Manages ambiguity: Confer with essential personnel to resolve conflicts, prioritize needs, ...

BACKGROUND CHECKS

• The incumbent in this position will be required to pass a criminal history background check

Physical And Travel Requirements / Work Environment

• This position requires the need to lift objects (up to 50 pounds) on occasion.
• This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping and long periods of concentration.

Education is not a spectator sport, so we encourage you to work hard, learn, have fun, and always do your best. We thrive when cultivating curious minds, achieving award-winning results, upholding our values, and engaging positively with our students, parents, and communities. Every team member, from our support staff to our leadership team has knowledge to share, skills to teach, inspiration to offer, and a passion for helping others learn and perform their best.

Enjoy industry-leading pay, rewards, referral bonuses and paid time-off. Care for your health and your family with comprehensive medical, dental, and vision benefits, discounted onsite childcare and student enrollment priority. Invest in your future with retirement plans and enhance your growth with promotion opportunities, training, mentoring, and tuition reimbursement.