School IT Support Technician: Empower Learning

TrulyHired; Columbus (OH); On-site; USD 39,600 - 48,400; Full time

Job summary

TrulyHired is looking for an IT professional to join the Metro Schools IT department in Columbus, Ohio. The role involves supporting various K-12 school buildings and ensuring efficient operations of technology processes.

The ideal candidate should possess strong customer service and troubleshooting skills, with required certifications including CompTIA Tech+. The position offers an annual salary of $44,000, fostering a collaborative environment for IT support.

Qualifications

• Ability to work independently and collaboratively.
• Strong customer service and communication skills.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide accurate information and solutions to customers.
• Research and diagnose customer issues to minimize downtime.
• Document and close technical tickets and issues.

Skills

Customer service skills

Troubleshooting skills

Problem-solving skills

Communication skills

Multitasking ability

Education

CompTIA Tech+ (required)

CompTIA Network+ (preferred)

Google IT Support Professional (preferred)

Tools

JAMF

Google Workspace for Education

Zendesk

Job description

TrulyHired is looking for an IT professional to join the Metro Schools IT department in Columbus, Ohio. The role involves supporting various K-12 school buildings and ensuring efficient operations of technology processes.

The ideal candidate should possess strong customer service and troubleshooting skills, with required certifications including CompTIA Tech+. The position offers an annual salary of $44,000, fostering a collaborative environment for IT support.