School Front Desk Coordinator

Rockdale County Public Schools; Conyers (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pine Street Elementary School in Conyers, GA, part of Rockdale County Public Schools, is seeking a Front Office Clerk to serve as the first point of contact for students, families, staff, and visitors. You will manage daily front desk operations, handle communications, and support school administration with professionalism and confidentiality.

The role emphasizes welcoming service, accurate record-keeping, and adherence to safety protocols, while facilitating enrollment, attendance, and family

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and prioritize responsibilities in a fast-paced school environment.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently and collaboratively as part of a school team.
• Proficiency with email, word processing software, spreadsheets, and student information systems.
• Ability to maintain professionalism, confidentiality, and discretion at all times.
• Positive attitude and commitment to supporting student success and family engagement.

Responsibilities

• Greet and assist students, parents, staff, community members, and visitors in a professional, friendly, and respectful manner.
• Serve as the primary point of contact for inquiries regarding school procedures, events, programs, and general information.
• Answer, screen, and direct incoming phone calls while maintaining a courteous and professional demeanor.
• Take and relay messages accurately and promptly to appropriate staff members.
• Respond to general inquiries via phone, email, and in-person interactions.
• Support clear and effective communication between the school, families, and district departments.
• Manage daily front desk operations and maintain an organized, welcoming reception area.
• Monitor visitor traffic and ensure all guests follow district and school safety protocols, including visitor check-in procedures.
• Issue visitor badges and maintain accurate visitor logs.
• Assist with student check-ins, check-outs, late arrivals, and early dismissals according to school procedures.
• Coordinate front office activities to ensure efficient workflow and positive customer experiences.
• Maintain accurate records, files, and documentation related to student attendance, visitor logs, and office correspondence.
• Assist with data entry, filing, copying, scanning, and document preparation.
• Support school events, registration activities, and family engagement initiatives as needed.
• Distribute mail, packages, and school communications to appropriate staff members.
• Assist administrators and office personnel with special projects and daily operational tasks.
• Provide assistance to students who report to the front office for illness, transportation changes, or other needs.
• Help families navigate enrollment, registration, attendance, and school procedures.
• Maintain positive and professional relationships with students, parents, and staff.
• Demonstrate patience, empathy, and a commitment to providing excellent service to all stakeholders.
• Adhere to all district policies, school procedures, and confidentiality requirements related to student and personnel information.
• Assist in maintaining a secure campus by following visitor management and student release procedures.
• Report concerns regarding safety, security, or student welfare to appropriate administrators.
• Exercise sound judgment when handling sensitive information and situations.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Multitasking

Prioritization

Organization

Attention to detail

Independent work

Team collaboration

Email proficiency

Office suite

Professionalism

Confidentiality

Positive attitude

Family engagement

Job description

Pine Street Elementary School in Conyers, GA, part of Rockdale County Public Schools, is seeking a Front Office Clerk to serve as the first point of contact for students, families, staff, and visitors. You will manage daily front desk operations, handle communications, and support school administration with professionalism and confidentiality.

The role emphasizes welcoming service, accurate record-keeping, and adherence to safety protocols, while facilitating enrollment, attendance, and family