School Bus Dispatcher

Westerly Public Schools; Westerly (RI); On-site; USD 39,000 - 41,000; Full time

Job summary

Westerly Public Schools Transportation in Westerly, Rhode Island, is seeking a School Bus Dispatcher/Administrative Assistant to coordinate daily student transport, monitor routes, manage driver schedules, and respond to delays and emergencies. Strong customer service and multitasking are essential as you serve parents, school staff, and the public.

Position emphasizes real-time communications, efficient routing, and professional liaison with administrators while leveraging dispatch software and

Qualifications

• 2+ years of relevant dispatching experience preferred.
• Knowledge of student transportation standards and safety procedures.

Responsibilities

• Maintain two-way radio and base station communications with bus drivers.
• Track vehicle locations and schedules to enforce routes.
• Re-route buses using dispatch software during congestion or weather.
• Coordinate emergency responses and backup transportation.
• Handle office duties and communication with parents and staff.
• Maintain records using Google Workspace and dispatch logs.
• Interact professionally with drivers and the public.

Skills

Customer service

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

Tools

Google Workspace

PDF management software

Dispatch software

Job description

School Bus Dispatcher

Westerly Public Schools (RI) Transportation - Westerly, Rhode Island Open in Google Maps

This job is also posted in Rhode Island State DOE Consortium Job Board , and Westerly Public Schools

Job Details

Job ID: 5947227

Application Deadline: Posted until filled

Re-Posted: Oct 02, 2026 4:00 AM (UTC)

Starting Date: Jan 4, 2027

Job Description

Job Title: Dispatcher/Administrative Assistant

Location: Transportation

Effective Date: 01/01/2027

Application Deadline: Open until filled

Pay Range: $28 - $30

Class Title: FTE: 1.0

Union: Non Union

Supervision Received: Director of transportation

Supervision Exercised: None

General Statement: The School Bus Dispatcher is responsible for coordinating the daily safe, reliable, and efficient transportation of students to and from school, athletic events, and field trips. This role serves as the central hub of communication for the transportation department—monitoring bus routes via two-way radio, managing driver schedules, responding to unexpected delays or emergencies, and providing exceptional customer service to parents, school administrators, and the public.

Responsibilities:

• Maintain continuous two-way radio and base station communication with bus drivers, serving as the central point of contact for real-time field updates, route adjustments, and emergency protocols.
• Track vehicle locations, arrival/departure schedules, and overall route progress to enforce strict schedules.
• Leverage advanced computer-aided dispatch and electronic routing software to dynamically re-route buses around traffic congestion, construction zones, adverse weather conditions, and unexpected road hazards.
• Monitor emergency response channels and swiftly coordinate roadside assistance, backup transportation, or emergency services in the event of accidents or mechanical breakdowns.
• Execute daily office functions—including managing multi-line phone systems, monitoring voicemails, and overseeing email correspondence—while serving as the primary point of contact to handle inquiries from parents and school staff regarding pickup/drop-off schedules, bus stop locations, and late arrivals with empathy and professionalism.
• Demonstrate strong multi-tasking and problem-solving skills by rapidly re-prioritizing tasks during high-volume periods, peak transit hours, or severe weather events.
• Utilize software applications like Google Workspace, PDF management software, and digital dispatch logs—to maintain accurate records.
• Interact with drivers, administrative staff, school officials, and the general public in a professional, empathetic, and courteous manner under fast-paced and high-pressure circumstances.
• Maintain active hands-on knowledge and operational proficiency with all fleet vehicles, including full-sized school buses, mini-buses, passenger vans, and specialized accessible vehicles
• Other related duties as assigned.

Qualifications:

• Experience:
  • At least 2 years of relevant dispatching experience is preferred.
  • Experience with student transportation standards, including state regulations, child safety protocols, and student code-of-conduct guidelines.
• Education:
  • High School Diploma or equivalent required.
• Certification:
  • Drivers license.

Position Type: Full-Time

Salary: $28 to $30 Per Hour

Job Categories:

Administration > Transportation

Support Staff > Transportation

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Human Resources
• 23 Highland Avenue
• Westerly, Rhode Island 02891
• Phone: [phone]
• Email: [e-mail]

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